Job Description

Position:

Project Support Engineer

Company:

Intozi Tech Pvt Ltd

About Intozi

Intozi is a rapidly growing AI video analytics and computer vision company specializing in next-generation solutions such as Ikshana - AI Vision Agent, highway and mobility analytics, airport analytics, manufacturing compliance intelligence, and customized computer vision deployments across India.

We are seeking a

Project Support Engineer

to ensure efficient deployment, onboarding, support, and successful delivery of AI-based video analytics projects.

Key Responsibilities

1. Project Deployment & Support

Assist in the installation, configuration, and commissioning of Intozi's video analytics systems. Coordinate with field engineers for camera integration, network configuration, and hardware setup. Conduct system testing, validation, and readiness checks for PoCs and production deployments.

2. Technical Troubleshooting

Diagnose and resolve issues related to cameras, servers, GPUs, networking, and software components. Collaborate with the engineering team to address bugs, configuration errors, and site-specific challenges. Provide L1/L2 support for customer queries and incident resolution.

3. Monitoring & Reporting

Monitor system health, alerts, and analytics performance using dashboards. Prepare deployment reports, checklists, logs, RCA (Root Cause Analysis) documents, and customer update reports. Track SLA compliance and ensure timely closure of support tickets.

4. Customer Coordination

Interact with clients, system integrators, and partners to ensure smooth project execution. Conduct user training sessions and assist customers in understanding product workflows. Support demo setups, Proof-of-Concepts (PoCs), and pilot deployments.

5. Documentation & Process Compliance

Maintain installation guides, site survey reports, network diagrams, and deployment documentation. Ensure adherence to project timelines, delivery commitments, and quality standards.

Skills & Qualifications Technical Skills

Basic knowledge of networking, IP cameras, NVR/VMS systems, and server hardware. Working knowledge of Linux, command-line operations, and basic troubleshooting techniques. Familiarity with AI/video analytics concepts (preferred). Exposure to cloud or on-premise deployments, GPUs, and Docker is an added advantage.

Soft Skills

Strong communication abilities and customer-handling skills. Ability to work under pressure during project go-live and PoC phases. Good documentation, coordination, and time-management skills.

Education

B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related disciplines.

Contact Details - Human Resources

Name:

Sandhya Singh

Email:

hr@intozi.io

Phone:

+91 92899 64570

Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?55,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home
Work Location: In person