Job Description

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Why this job matters
The purpose of the Technical Delivery Professional role is in scoping and the delivery of complex, high business impacting technical Solutions. This could be the delivery of a single complex technical solution within any of the large contracts or multi portfolio technical solutions (especially Voice/Contact Center/Collaboration technologies) within a sector. Technical Delivery Professional sits within the Service Transition - Global Program & Project Management organization and is responsible for the overall delivery of technical solutions throughout the program lifecycle. Specifically this role is accountable for:

• Proactively engaging across multiple teams, including external suppliers during WNB, T&T and In-life phases to ensure that a plan for delivery of all items in scope are agreed and committed to
• Engaging with clients and suppliers (Internal & External) at a senior level, including internal stakeholders to do effective stakeholder management.
• Pre-empt issues and identify a resolution that ensures commitments made to the business are maintained.
• Grasp opportunities to simplify /transform process across work area and teams using CI best practices.
• Challenging and tracking Technical Design and related delivery costs for technical solution deliveries
• Acting as the primary point of contact for any escalation across deliveries or work-streams, providing direction in resolving issues, escalations and ensuring timely resolution.
• Ensuring that the right skilled team members/delivery resources are engaged at the right time to meet the delivery commitments
• Manage all the risks associated with technical & project delivery

What you'll be doing

• Own the technical solution delivery as defined in statement of work (SoW)
• Deliver requirements by ensuring production of a robust and fit for purpose design and delivery plans. Plans will include agreed and signed off E2E test strategy for technical solution.
• Ensure all impacted teams(CS, T&SD, Service Assurance, CBS & Service Transition) review, size and commit to the delivery and costs of the design for the technical solution
• Ensure effective reporting of the status of all technical solution deliveries into stakeholders
• Ensure that a robust governance is in place to manage the stakeholder community on aspects related to technical solution delivery.
• Ensure that the risks and issues around the technical solution delivery are identified and manged appropriately.
• Engage with third party suppliers for timely delivery of components to meet technical solution requirements
• Monitor and make recommendations and take any actions to address issues encountered during the design, build and various test phases of the technical solution delivery
• Identify and implement changes to improve quality and reduce costs
• Support Proof of Concepts/pilot and launch (go-live) plans
• Manage RAG status and expectations of a delivery with relevant stakeholders
• Run a regular project review forum with all stakeholders on Risks/issues/finances/ status/resources
• Ensure that the technical solution/project delivered are handed over to operations right first time.
• Support the PIR for the project and the technical solution delivery from any lessons learnt point of view
• Senior stakeholder management (e.g. Director and above senior leaders from both BT as well as customer organisation)
• Independently, set up, scope and establish medium to high complexity programme/ projects and governance structures.
• Identify project scope creep primarily focussing on technical solution and mitigating the same as per guidelines.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.