Job Description

Job Requirements
Role/ Job Title: Project Manager - Credit Cards
Function/ Department: Credit Cards
Job Purpose:
Champion the cause of 100% digital and autonomous customer journey and recommend improvements to processes to drive operational efficiencies and high-quality customer service.
Roles & Responsibilities:

• Drive end-to-end management of the affluent credit card portfolio -- including product performance, revenue drivers, and cost optimization.
• Manage the Client onboarding experience, expectations, and communications, ensuring transparency throughout the entire onboarding process both internally and externally.
• Identify and drive new digital initiatives for credit card journeys. Be the driving force for improvements; Continuously initiate & drive process enhancements.
• The Client Onboarding Specialist is required to take complete ownership and effectively navigate the organization & leverage appropriate resources & internal stakeholders to drive it.
• Attention to detail and comfortable in dealing with completing administrative work associated.
• Effective workload management/prioritization based on business impact to optimize. capacity/productivity within the Onboarding team.
• Ensure accurate and timely tracking and improvement of end to end Turn Around Time (TAT).
• Ensure adherence to standards/KPI's and ensure pristine control environment always maintained.
• Observe demands of corporate policy and Bank Regulations of internal control and standards of legislation. Ensure taking appropriate measures for elimination of possible defects and violations, identified by Control Groups.
• Keep abreast with market trends and competitor strategies.
• Ensure strict adherence to defined quality and regulatory standards & practices.
• Drive senior management presentations on success and progress of key success metrics of digital initiatives.

Education Qualification:
Graduation: Bachelor's in Engineering / Technology / Management/ Computers/Science.
Post-graduation: MBA.
Experience: 5 to 10 years of relevant experience in product/project management.

Skills Required