Job Description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a highly self-motivated project manager with extensive experience in business analysis and a passion for hybrid multi-cloud technologies
If so, joining the Nutanix Worldwide Support team offers you the opportunity to lead strategic global projects in a high-performance environment, collaborate with experts across the organization, and contribute to our ongoing commitment to innovation and excellence in customer support.

About the Team

The Project Manager, Worldwide Support role will be part of the Nutanix Worldwide Support team, a global organization dedicated to delivering exceptional 24/7 support across 150 countries in 20 different languages. The team's culture is characterized by a commitment to continuous improvement, innovation, and a strong emphasis on customer satisfaction, reflected in their impressive 96+ CSAT rating and NPS over 90 for the last decade. Their mission is to enhance customer experiences by executing strategic global projects and initiatives that improve operational efficiencies and support processes.


You will report to the Leader of the WW Support (PMO) Project Management Office, who is known for a collaborative and empowering leadership style that values open communication and team engagement. The work setup for this role is hybrid, allowing flexibility, with expectations for the hire to come into the office a few days a week, facilitating teamwork and collaboration with colleagues.


There are no travel requirements associated with this role, enabling the selected candidate to maintain a stable work-life balance while focusing on managing projects effectively from the hybrid work environment.

Your Role

Manage end-to-end oversight of support-related projects and programs, ensuring timely delivery and adherence to scope. Collaborate with Subject Matter Experts to define project requirements and facilitate the development of project business and solution designs. Oversee multiple projects concurrently while maintaining project documentation and reporting progress to stakeholders. Develop and execute test plans and cases, and manage User Acceptance Testing (UAT) processes. Establish key performance indicators (KPIs) to measure project success and implement remediation plans as necessary. Foster strong relationships with cross-functional teams to align on scope, requirements, and deployment strategies. Act as a voice for Worldwide Support in cross-organizational discussions, ensuring alignment and communication across stakeholders. Drive strategic initiatives in the hybrid multi-cloud technical support space, with a focus on continuous improvement and customer satisfaction.

What You Will Bring

Bachelor's degree in Information Technology, Computer Science, Engineering, Education, or related field. 7+ years of project management experience in a hybrid multi-cloud technical support environment. Strong understanding of Software Development Life Cycle (SDLC) and support processes. Exceptional communication skills, with the ability to influence and collaborate across all organizational levels. Proficient in managing multiple projects simultaneously while ensuring timely delivery of tasks. Excellent analytical skills for business requirements capturing and defining performance metrics. Ability to develop change management and communication plans aligned with project delivery. Knowledge of virtualization, storage, and networking technologies is a plus.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.