Job Description

From 10 to 18 year(s) of experience
9 Not Disclosed by Recruiter



Faridabad

About Company
NovelVox has been providing Contact Center Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008.
Our relentless, exclusive focus on providing innovative, unified communications and contact center technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact center business intelligence. With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office India, Maryland US and London UK. We have R&D office in Faridabad Haryana, India.
NovelVox is 13 year young technical savvy company with proven record of delivering world class software products in over 20 countries.

• Account & Relationship Management, Strategy Formulation, Client Liaison, Team & Resource Management, Consensus building, Crisis Management, Negotiations and Contracts
• Extensive experience in managing enterprise IT Program Delivery & Service Management via a global networked delivery model thus leveraging organization strengths
• Plan and schedule activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization
• Facilitate requirement gathering, risk assessment, finalization of technical specifications
• Monitoring project status during the course of periodic project review meetings.
• Lead quality control and quality assurance activities
• Accountable for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Strong operational and project/process management skills able to plan and execute tasks, manage operational expectations and risks appropriately.

Desirables

• IT Program / Account Management Professional with 12 + years of experience in IT industry with a strong focus on software projects delivery.
• 5 years of project management experience and 7 years at different roles preferably Java Coding.
• Result driven, relationship oriented leader with ability to provide thought leadership in IT and to engage & strategize with senior level executives.
• Strong communicator with ability to communicate effectively along vertical and horizontal planes internally and within client organizations.
• Willing to work in US shift.

Role: IT Project Manager

Salary: Not Disclosed by Recruiter

Industry: Software Product

Functional Area Project & Program Management

Role Category Technology / IT

Employment Type: Full Time, Permanent

Key Skills
project management
Project Handling requirement gathering project delivery resource utilization Project Planning Delivery Management Skills highlighted with \xe2\x80\x98\xe2\x80\x98 are preferred keyskills

Education

UG: Any Graduate

Company Profile

NovelVox Softwares India Pvt. Ltd.


NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the worlds leading brands in enhancing the customer experience and improve productivity.
Company Info