Job Description

Job Purpose
Job Purpose
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.
About Transform
At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Job Overview
Key Responsibilities

• Strong understanding of project management principles, ISO compliance, and risk management.
• Ability to manage complex projects and multiple accounts, including financial oversight (P&L).
• Recognized as a dependable leader who drives operational improvements and strategic initiatives.
• Communicates clearly and professionally with clients, colleagues, and stakeholders. With strong internal collaboration skills.
• Leads presentations and client meetings; manages complex queries effectively.
• Manages multiple tasks including scheduling, resource allocation, and budget negotiation.
• Identifies and mitigates delivery risks; applies strategic problem-solving.
• Strong planning and organisational skills to ensure efficiency and profitability.
• Proficient in written and verbal communication for reporting and client updates.

Skills & Experience

• 3-5 years of hands-on experience managing projects within the localization or translation industry.
• 2 years of successful customer service/account management experience.
• Degree or equivalent in Business, languages or related
• Experience with CAT tools (e.g., TRADOS) and publishing applications (e.g., InDesign, FrameMaker).
• Demonstrated leadership or mentoring experience
• Proactive and client-focused with a commitment to quality and compliance.
• Collaborative leader who mentors and develops team members.
• Demonstrates professionalism, reliability, and strategic thinking

Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Skills Required