Job Description

Project Manager II-Internal

Description -

Overview of Role:

The Translation & Localization (T&L) Operations team is part of HP's Transactional Category organization and has the charter to ensure that appropriate HP support content is available for our customers worldwide in their local language.

We are a young and motivated team with global responsibilities and team members are located in Dalian and Bangalore. To complement the team, we are looking for a T&L Operations Lead. In this role you will manage translation and localization operations as well as improvement projects. You will work with HP contacts from multiple organizations as well as vendors from many different countries. You will be asked to contribute to the development of new ideas and methods.

We look for somebody who is proactive and detail oriented, who exercises independent judgment and can determine appropriate action.

If you are passionate about customer experience, have experience with data analysis, and you have affinity with digital support, content management, and translation & localization management, this job is interesting for you.

:

• Manage Translation and Localization operations: Work with suppliers following operational processes; monitor and troubleshoot workflow; manage assigned budget; ensure operational readiness.
• Collaborate with global stakeholders to gather business requirements, use established processes/procedures to do day-to-day operation and communicate risks.
• Estimate budget for maintaining and optimizing operation items.
• Evaluate a variety of common business/system issues and apply basic problem resolution and independent judgment to recommend course of action.
• Identify process improvement opportunities to build streamlined and scalable solutions.
• Perform analysis and drill down to insights on different types of data, (e.g., customer feedbacks and operation historical data).
• Coordinate projects within programs involving one or more functions to implement processes/functions for T&L operations with high flexibility.
• Develop portions of support requirements for assigned project, including budgets, and resource allocation plans.
• Track progress against established plans, report results, and make recommendations for alterations or updates to stakeholders.
• Support project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans.
• Act as backup for other colleagues and actively contribute to the team performance.
• Ready for business scope expansion and rotation.

Qualification:

• Affinity with digital support, content management, and translation & localization management
• Good analytical skills and experience with Excel.
• Advanced knowledge of Microsoft Office, Word, Outlook, and familiar with Access and PPT.
• Growth mindset and passion for innovation and teamwork.
• Keen to develop and learn new skills and share knowledge with colleagues
• Knowledge of project and program management methodology
• Strong written and verbal communication skills; mastery in English, ability to effectively communicate plans, proposals, and results, and negotiate options.
• Needs to be adept at dealing with ambiguous, new and challenging situations.
• Highly energetic and able to inspire others.
• Ability to work under tight deadlines, and multi-tasking.
• Flexible and open for changing environments.

Education and Experience Required:

• Bachelor degree or above.
• Typically, 2-4 years of related experience, preferably in customer service, support.

Internal Applicants:

• Employees should have been in their current role for at least 24 months.
• Employees are expected to notify their manager prior to an interview.

Job - Services

Schedule - Full time

Shift - No shift premium (India)

Travel -

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.