Job Description

12 - 15 Years
1 Opening
Pune

Role description

Role Proficiency:



Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model by delivering the agreed scope within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.



Outcomes:



Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)

Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment

Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilization minimise waste and deliver projects on time and budget as per the contract and agreed scope with a high quality result.

Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.

Define and implement the governance model as per the project needs

Plan and implement metrics driven management model and quantitatively assess the project health

Orchestrate projects to develop or implement new internal or externally defined processes to meet identified business needs.

Effective implementation of software delivery methodologies and instil customer's confidence

Build manage and nurture high performing teams providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team ensuring seamless communication and resolving conflicts

Adopt and build software engineering best practices which can be leveraged by other teams


Measures of Outcomes:



Sprint velocity/team productivity

Planned schedule vs actual

Planned effort vs actual

Planned cost vs actual

Retention

Requirement stability and effectiveness of scope change management

Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)

Risk management index

Adoption of reusable components and artefacts

Customer satisfaction

Team satisfaction


Outputs Expected:



Scope Management :



Conduct requirements analysis
requirements elicitation

scope control

and scope prioritization based on customer needs and scope change management


Drive the creation of common standards such as design documents
traceability matrix

bridge documents

analysis methodologies and solution artefacts


Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop

Manage customers expectations by pre- planning deliverables like wireframes
prototypes

demos

MVPs etc


Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization



Estimation and Resource Planning:



Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint

assumptions

and defining scope and boundaries
Review
validate and negotiate estimates across service lines


Conduct resource planning (pyramid
people development) at a project level based on project requirements


Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading

Identify the different roles and skills for each role
considering the constraints

pre-requisites and other project specific KPIs




Project/ Schedule Management:



Identify and plan the end-end activities required to meet the project acceptance criteria

Plan and manage multiple small/ medium size projects/ modules as defined within UST

Identify risks and mitigation strategies and implement the same to manage simple
small or medium size projects/ modules


Anticipate items that cause schedule delays
schedule dependencies and manage them following the proper risk management plan


Identify options to fast track the schedule and plans to implement the same

Estimate the work
plan and track the activities closely and report the progress on a regular basis




Risk/Issue management:



Proactively identify any dependencies that might impact the project KPIs
facilitate agreement with dependency owners and closely track them on the plan


Identify and closely track the risks in the project and follow escalation path

Document the risks and issues in the project
communicate them to all relevant stakeholders and closely track the impact




Stakeholder Management:



Identify the internal and external stakeholders on the project

Define the RACIA chart and communicate the roles/responsibilities to the stakeholders

Define the communication plan and implement the same

Ensures that stakeholder needs
concerns or complaints are understood and addressed




Test and Defect Management :



Ensure the test approach is defined and agreed for the project

Support system integration testing (functional / technical)

Review/mentor team during test execution

Support defining the test strategy and scenarios

Understand the business impact of defects

Prioritize the defects based on their criticality and severity

Participate in defect triage meetings

Identify and analyse root cause of defects Interpret the results



Configuration Management:



Ensure and drive the process within the scope of the project

Provide information / articulate / demonstrate work during configuration audits and implement corrective action



Software Development Process Tools & Techniques:



Define/adopt the right tooling strategy for the project

Independently guide the team to develop efficient and high-quality work products

Meet project goals
ensure process compliance and mentor the team




Governance:



Create continuous quality improvement plan

Define QA processes / plan

Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes

Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs



Domain / Industry Knowledge:



Guide team members to conduct research to keep abreast of the key business environment and competitive landscape Understand how the proposed solution meets client requirements

Identify the key industry parameters to achieve market sensing



Technology Concepts:



Understand customer's technology landscape Map business requirements to technology requirements

Set expectations with the customer

Leverage that knowledge in day-to-day work or upgrading skills of the team

Provide inputs on potential areas of opportunity for UST



Profitability Management:



Analyse profitability for project Create profitability sheet based on resource plan

Modify parameters in the profitability sheet and identify impact on margins

Carry out basic deal pricing

Apply project principles for improving the project profitability



Pricing & Licensing Models:



Define the pricing models for medium complex projects

Conduct estimation for complex projects viz. FP / value-based pricing
etc.
Understand pricing strategies and business models of relevant products
solutions or associated services


Review simple proposals



Knowledge Management (KM):



Establish a KM plan and platform that can be leveraged by new joiners to the project

Establish a platform to enable knowledge sharing among the project team members

Ensure that the learnings from the project are contributed to the KM repository

Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project



Account Management Processes and Tools:



Comply with account management activities and drive towards the account management KPIs relevant for the project Ability to write contracts in a language mitigating potential risks.

Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas
automation

etc




Solution Structuring:



Present the proposed solution to the customer highlighting the solution benefits and road map to achieve Understand the end in mind and define Win Themes. Carve out simple solution / POC to build confidence in the solution

Review the proposal for completeness



Self-Development and Organizational initiatives:



Review other project artefacts with health assessment Actively participate in forums like PM forums and share best practices and learnings from own projects

Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality

Constantly enhance knowledge and implement the same to leverage the best software engineering methodologies
concepts

automation

etc




Team Development:



Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team and harness it to positively impact the project outcomes

Provide feedback and enable the team to perform independently and grow Identify the career aspirations of the team members and guide/coach them to define a development plan to achieve the same


Skill Examples:



Impact and Influence

Relationship building

Project strategy planning

Identify project risks and define action plans to manage

Define a project plan by breaking it down into individual project tasks

Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications

Delegate tasks and manage team member contributions appropriately

Manage external contracted resources to achieve project objectives

Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities

Assess the project heath using quantitative measures and change the course of action as needed

Conflict management within the team and with external stakeholders

Collaborate with different techno-functional teams within own and customer organization to ensure the right standards and practices are implemented


Knowledge Examples:


A project methodology including approaches to define project steps and tools to set up action plans
+ Technologies to be implemented within the project

+ Company business strategy and business processes

+ Development and compliance with financial plans and budgets

+ IPR principles and regulation

+ Structured project management methodologies (e.g. agile techniques)

+ Estimation techniques

+ Metrics analysis and quantitative management

+ Root cause analysis

+ People management including goal setting growth aspects and coaching

+ Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards

Additional Comments:

Job Title: Project Manager II- MSD CRM Implementation Location: Pune /Mumbai Experience: 8+ years in project management; 3+ years with D365 CRM Employment Type: Full-time ________________________________________ Job Summary We are looking for an experienced Project Manager to lead the end-to-end delivery of Microsoft Dynamics 365 CRM implementation projects. He/ She will have strong project management capabilities, domain knowledge in CRM systems, and prior experience delivering Dynamics 365 solutions in enterprise environments.________________________________________ Key Responsibilities: o Project Planning & Execution: o Define project scope, goals, and deliverables aligned with client requirements. o Create and maintain detailed project plans, timelines, budgets, and resource allocations. o Track progress and proactively manage scope, risks, issues, and dependencies. o Stakeholder Management: o Serve as the primary point of contact between internal teams, clients, and third-party vendors. o Conduct regular status meetings and steering committee updates. o Ensure alignment between business goals and technical execution. o Team & Resource Management: o Manage cross-functional teams including functional consultants, technical leads, developers, and testers. o Ensure timely deliverables by coordinating efforts across workstreams such as data migration, integrations, testing, training, and deployment. o Quality Assurance & Governance: o Enforce project delivery frameworks, best practices, and governance models. o Ensure solutions meet regulatory, compliance, and business standards. o Monitor and manage the quality of deliverables through reviews and sign-offs. o Risk & Change Management: o Identify, analyse, and mitigate risks throughout the project lifecycle. o Lead change management processes for scope, schedule, or resourcing deviations. o Go-Live & Post-Go-Live Support: o Lead UAT cycles, cut-over planning, and deployment execution. o Oversee hypercare and transition to support/AMS team post-implementation. ________________________________________ Required Skills & Qualifications: o Bachelor's or Master's degree in Information Technology, Business, or related field. o Project Management certification (e.g., PMP, Prince2, or Agile/Scrum) preferred. o 3+ years managing MSD CRM/Dynamics 365 CE implementation or upgrade projects. o Solid understanding of CRM modules (Sales, Customer Service, Marketing, Field Service). o Knowledge of Microsoft Power Platform, Azure integration components, and data migration tools. o Strong stakeholder engagement and communication skills. o Experience working with onshore-offshore delivery models and Agile/Waterfall methodologies. ________________________________________ Nice to Have: o Experience in regulated domains like BFSI, Healthcare, or Government. o Familiarity with tools like Azure DevOps, MS Project, Power BI.

Skills

Ms Dynamics Crm,Data Analysis,Project Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.