Job Description

9 - 12 Years
1 Opening
Kochi, Trivandrum


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Role description

Role Proficiency:



Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.



Outcomes:



Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)

Maintain regular communication with customer; addressing needs through empathy with their environment

Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.

Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.

Implement the governance model defined for similar projects

Track and reports project KPIs and analyze project health

Effective implementation of software delivery methodologies to improve project KPIs

Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team

Adopt and build software engineering best practices which can be leveraged by other teams


Measures of Outcomes:



Sprint velocity/team productivity

Planned schedule vs actual

Planned effort vs actual

Planned cost vs actual

Retention

Requirement stability and effectiveness of scope change management

Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)

Risk management index

Adoption of reusable components and artefacts

Customer satisfaction

Team satisfaction


Outputs Expected:



Scope Management :



Conduct requirements analysis
requirements elicitation

scope control and prioritization based on customer needs and scope change management


Drive the creation of common standards such as design documents
traceability matrix

bridge documents

analysis methodologies and solution artefacts


Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop

Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization



Estimation and Resource Planning:



Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint

with assumptions

scope and boundaries defined


Review and validate estimates across service lines

Conduct resource planning (pyramid
people development) at a project level based on project requirements


Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading

Identify the different roles and skills for each role
considering the constraints

pre-requisites and other project specific KPIs




Project/ Schedule Management:



Plan and manage multiple small projects/ modules as defined within UST

Identify risks and mitigation strategies and implement the same to manage simple
small projects/ modules


Anticipate items that cause schedule delays
schedule dependencies and manage them following the proper risk management plan


Identify options to fast track the schedule and plans to implement the same

Estimate the work
plan and track the activities closely and report the progress on a regular basis




Risk/Issue management:



Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan

Identify and closely track the risks in the project and follow escalation path

Document the risks and issues in the project
communicate them to all relevant stakeholders and closely track the impact




Stakeholder Management:



Identify the internal and external stakeholders on the project

Define the RACIA chart and communicate the roles/responsibilities to the stakeholders

Define the communication plan and implement the same



Test and Defect Management :



Support system integration testing (functional / technical)

Review/mentor team during test execution

Support defining the test strategy and scenarios

Understand the business impact of defects

Prioritize the defects based on their criticality and severity

Participate in defect triage meetings

Identify and analyse root cause of defects Interpret the results



Software Development Process Tools & Techniques:



Define/adopt the right tooling strategy for the project

Independently guide the team to develop efficient and high-quality work products

Meet project goals
ensure process compliance and mentor the team




Governance:



Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes



Domain / Industry Knowledge:



Understand how the proposed solution meets client requirements



Technology Concepts:



Understand customer's technology landscape Map business requirements to technology requirements

Set expectations with the customer

Leverage that knowledge in day-to-day work or in upgrading skills of the team



Profitability Management:



Analyze profitability for project Create profitability sheet based on resource plan

Modify parameters within profitability sheet and identify impact on margins



Pricing Models:



Define the pricing models for medium complex projects

Conduct estimation for medium complex projects.



Knowledge Management (KM):



Establish a KM plan and platform that can be leveraged by new joiners to the project

Ensure the learning's from the project are contributed to the KM repository



Account Management Processes and Tools:



Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas
automation

etc




Solution Structuring:



Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes

Carve out simple solution / POC to build confident in the solution



Self-Development and Organizational initiatives:



Review other project artefacts and assess the health of the same

Actively participate in forums like PM forums and share best practices and learnings from own projects

Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality



Team Development:



Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team

Provide feedback and enable the team to perform independently and grow


Skill Examples:



Impact and Influence

Identify project risks and define action plans to manage

Define a project plan by breaking it down into individual project tasks

Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications

Delegate tasks and manage team member contributions appropriately

Assess the project heath using quantitative measures and change the course of action as needed


Knowledge Examples:


Technologies to be implemented within the project
+ Structured project management methodologies (e.g. agile techniques)

+ Estimation techniques

+ Metrics analysis and quantitative management

+ Root cause analysis

+ People management including goal setting growth aspects and coaching

+ Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards

Additional Comments:

Looking for a Technical project Manager with Servicenow development exposure Able to guide a drive a team on a servicenow automation project Plan and work seamlessly with customer and various customer teams
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Skills

Servicenow,Project Management,Agile Methodology



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.