Job Description

9 - 12 Years
2 Openings
Trivandrum

Role description

Job Title:

Change Manager / SRE Lead

Experience:

9 to 12 years

Role Overview:

We are looking for experienced

Change/Release Management professionals

with a strong technical background to lead change management processes in large-scale infrastructure, network, and security environments. This role is hands-on, focusing on driving change governance, automation, and stability while working closely with SRE, DevOps, and infrastructure teams.

Key Responsibilities:

Lead and manage change and release processes across infra, network, and security domains. Run and facilitate

CAB (Change Advisory Board)

meetings, ensuring ITIL best practices are followed. Drive adoption of CI/CD pipelines (Jenkins, GitLab CI) for controlled and automated deployments. Work with container orchestration (Kubernetes - EKS/AKS) and Docker for production-ready changes. Manage and optimize observability/monitoring through

Splunk, AppDynamics, Prometheus

. Perform risk assessments and impact analysis for proposed changes. Develop and maintain advanced dashboards and reporting in

Power BI/Tableau

. Use SQL scripting for change validation, log analysis, and troubleshooting. Partner with cross-functional stakeholders to ensure smooth delivery and minimal risk in change management. Coordinate with SRE and platform teams for continuous improvement in release processes.

Required Skills & Experience:

6-8 years in

Change/Release Management

with exposure to infra, network, and security changes. Strong

ITIL Change Management expertise

with proven CAB experience. Hands-on expertise with

CI/CD tools

(Jenkins, GitLab CI). Proficiency with

Kubernetes (EKS/AKS), Docker, Kafka

. Solid knowledge of

AWS networking

(VPCs, subnets, load balancers, security groups). Familiarity with

SaaS/PaaS platforms, billing systems, and JIRA Cloud workflows

. Strong data visualization and reporting skills (

Power BI/Tableau

). SQL scripting for validation/log analysis. Excellent cross-functional coordination, analytical thinking, ownership mindset, and stakeholder management.

Nice to Have:

Prior experience with

SRE practices

in large-scale distributed systems. Exposure to

incident and problem management

.

Keywords/Skills:

Change Management, Release Management, CI/CD, Infrastructure Management, Kubernetes, Docker, AWS, Observability, SQL, Project Management, Stakeholder Management.



Additional Comments:



Change Manager SRE leads with 6-8 years in Change/Release Management with exposure to infra, network, and security changes. o Strong ITIL Change Management expertise; proven experience running CABs. o Hands-on prior working experience with CI/CD (Jenkins, GitLab CI), Kubernetes (EKS/AKS), Docker, Kafka, Splunk o Knowledge on AWS networking (VPCs, subnets, load balancers, security groups). o Familiarity with SaaS/PaaS, billing platforms, and JIRA Cloud workflows. o Strong knowledge of observability tools (Splunk, AppDynamics, Prometheus). o Advanced reporting/dashboarding skills in Power BI/Tableau. o SQL scripting skills for validation and log analysis. o Excellent cross-functional coordination, analytical thinking, ownership mindset, and risk assessment. o Strong facilitation and stakeholder management skills. All roles need to have tech background, we are not focusing on managers. More of Tech leads/SRE leads.

Skills

Change Management,CICD,Infrastructure Management,Project Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.