Job Description

Job Title:

Project Manager - CRM Product

Location:

Mumbai / Nagpur / Chennai

Experience:

8+ Years

Employment Type:

Full-Time

Role Overview:

We are seeking an experienced and dynamic

Project Manager

to lead the development and delivery of our CRM product. This role requires a balance of technical proficiency, stakeholder engagement, team leadership, and agile execution. The ideal candidate should have a successful track record of managing CRM or SaaS product lifecycles, ensuring quality releases, driving cross-functional teams, and aligning product evolution with customer needs and business objectives.

Key Responsibilities:

Lead and manage end-to-end delivery of CRM product features, enhancements, and customizations. Collaborate with customers during demo calls, gather detailed requirements, and translate them into actionable development tasks. Oversee cross-functional teams comprising developers, QA engineers, and support staff to drive execution of the product roadmap. Define and uphold QA standards, oversee testing phases, and manage internal ticketing systems to ensure high-quality, bug-free releases. Coordinate planning, code reviews, GitHub pull requests, and deployment processes to ensure stable, secure, and scalable product releases. Manage third-party integrations and customer-specific customizations, collaborating closely with pre-sales and technical teams. Maintain up-to-date product documentation, sprint updates, and stakeholder communications on progress, decisions, and timelines.

Requirements:

Minimum 8 years of experience in project or product management, ideally within the

CRM

or

SaaS

domain. Demonstrated experience in managing cross-functional teams including Development, QA, and Customer Support. Strong knowledge of

Agile/Scrum

methodologies and best practices in

quality assurance

. Working experience with version control systems like

GitHub

, and a good understanding of code review processes. Proven track record in handling multiple customer requirements, prioritization, and timely delivery. Excellent verbal and written communication skills for effective stakeholder engagement and internal team alignment. Familiarity with tools like

Jira

,

Confluence

, and

customer ticketing systems

is a strong advantage.

Preferred Skills:

Hands-on experience with CRM technologies and cloud-based SaaS platforms. Technical background or experience working closely with engineering teams. Ability to manage simultaneous projects, prioritize tasks, and ensure smooth sprint execution. Experience in customer success or support operations is a plus
Job Types: Full-time, Permanent

Pay: ?1,500,000.00 - ?2,800,000.00 per year

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your notice period in days?
Experience:

project management, ideally within the CRM or SaaS domain: 8 years (Required) version control systems like GitHub: 8 years (Required)
Work Location: In person