Job Description

Customer Onboarding Project Manager - 5G as a Service (5GaaS) What You'll Do We are currently seeking a full time Technical Project Manager to join our Service Delivery team. This assignment is a highly visible and challenging role, responsible for p

Customer Onboarding Project Manager - 5G as a Service (5GaaS) What You'll Do We are currently seeking a full time Technical Project Manager to join our Service Delivery team. This assignment is a highly visible and challenging role, responsible for providing support to our internal and external customers. Role & Responsibilities: Provide Project Management for Cisco's IoT Control Center 5GaaS platform 5GaaS customer enablement and onboarding Develop documentation, reports, procedures, and processes to support 5GaaS Maintain and document 5GaaS projects and customer onboarding progress and reports in our tracking tool Be an effective advocate for the 5GaaS customers and provide a superior customer experience Communicate and collaborate with cross-functional teams Ability to support internal and customer-facing continuous improvement programs that will support 5GaaS Ability to support and drive business delivery process engineering, improvement and automation via various tools. Who You Are 4-year degree in Computer Science or related technical fields or equivalent experience 3+ years of experience as Project/Program manager, ideally in the Software /Telecom space You are passionate about customers You understand how to build effective, agile scalable processes from the ground up. Requirements : Experience in developing and managing projects for Telecommunication environments Experience in Partner and Customer Management Experience or project work with large scale distributed systems. Good understanding of cellular network architecture A 'can-do' attitude to tackle challenging problems to meet aggressive milestones Effective in working with technical peers, with strong interpersonal and communication skills Self-motivated individual with ability to work in a distributed team environment Excellent written, verbal, and organizational skills. Must be able to work independently Desired: An understanding/experience of how As a Service (aaS) cloud services work Understanding/Experience using case management and tracking tools such as Salesforce, Jira Previous relevant projects, work experience in the Telecommunications and/or IoT industry. Fundamental understanding of GSM, GPRS, LTE networks of carrier network key nodes such as HLR/HSS, MSC/VLR, SGSN/MME, GGSN/PGW, SMSC Fundamental knowledge of 5G network architecture Formal project management training + certification - PMI PMP, Prince, knowledge of six sigma, change management or equivalent experience Whom you'll Work With The Internet-of-Things (IoT) is now in its hyper-growth phase and Cisco-Jasper is the pioneer and leader in IoT platforms. Cisco has the industry-leading software-as-a-service (SaaS) IoT platform that enables companies of all s to rapidly and cost-effectively launch, manage and monetize IoT services on a global scale. When an enterprise evolves to embrace IoT, it transforms into much more than a product business. It becomes a service business, capable of automatically managing customers' entire IoT service lifecycle, delivering increased customer value and unlocking new sources of revenue. More than 3,500 companies, including many of the world's top brands, choose Cisco-Jasper to fast-track their IoT services.