Job Description

Job Category: Program & Project Management
:
The Global Banking Procedures Team supports Commercial & Investment Banking through the end-to-end management of online procedure libraries. This includes initial library creation, publishing, ongoing maintenance, procedural communications, and managing the annual review and attestation of procedural and supporting documentation.
As a Project Manager (technical writer) within the Global Banking Procedures Team, you will be responsible for supporting various activities related to new projects, the procedures infrastructure, and business-as-usual support.
Job Responsibilities:

• Serve as the procedure lead (editor), managing business procedure libraries within a centralized repository.
• Connect regularly with business partners (procedure owners/reviewers) to provide updates on pending and ongoing requests, including upcoming attestations.
• Provide regular status updates to key stakeholders by leveraging data extracts from the Change Management application.
• Support the procedure-editing process by conducting time-sensitive quality assurance checks to ensure documentation conforms to prescribed templates and style guidelines.
• Leverage experience with Adobe Experience Manager (Guides) and XML format content.
• Assist with ad hoc projects, such as bulk procedure uplift, and maintain monthly reporting.

Required qualifications, capabilities and skills:
Fluency in MS Office applications (Word, Excel, PowerPoint, Visio).
A minimum of three years practical experience in technical and procedural writing, editing, communication, and writing skills.
Proven ability to independently identify issues, analyze problems, and provide recommendations for actionable solutions.
Demonstrated organizational and time-management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization.
Excellent attention to detail.
Process analysis and workflow-design skills.
Change Management and version management experience.
Preferred qualifications, capabilities and skills:
Degree or equivalent work experience in financial services.
Working knowledge of Adobe & Technical Communication products/technologies.
Independent and self-motivated with an ability to adapt and be flexible in a team environment.
Previous product management/development, consulting, or strategy experience.
Awareness and practical understanding of current technologies, and their application and relevance to digital and overall client experiences.
Familiarity with JPMC Products and Implementation Workflow and Process.
Writing, presenting, and influencing skills; Experience with HTML5, Jira, XML, Visual Studio Code, etc.
About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required