Job Description

About Sushma Group

Sushma Group is an exceptional real estate developer, has earned a solid reputation for its supremacy in quality and deliverance traversing across Residential, Commercial and Retail sector. SUSHMA Group has put in a conscious effort to focus on delivering high standards of Quality and transparency in all its endeavors.

Major Deliverables

Ensure timely communication with clients for timely collection of funds at various milestones of projects. Following up with banks / financial institutions for project approvals and customer loan sanctions for timely disbursement of customer loans. Analyze overdue MIS and keep it minimum. Coordination with Banks with an appropriate solution to client queries / payment issues. Handhold the customer through the post sales process till possession. Ensure timely raising of demand letters, reminders, cancellation and forfeiture notice to client. Following up with internal and external customers for timely resolution and handling customer queries and calls within turnaround time. Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive on boarding experience for new clients. Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Resolving customer complaints quickly and efficiently. Coordination with accounts department for documentation purpose. Assure customer files/data safely stored and no loss/misplacement of any important document. Assist team in meeting deadlines (agreements /registrations/ payments). Assure all KYC (Pan card/passport/OCI) documents collected for all clients. Assure allotment/agreement process followed strictly, including submission of online details (Challans) on behalf of client. Assure the maintenance & timely updating of allotment/agreement dates. Enhancement & up gradation of 4QT software as required. Updating of new projects in 4QT. Collection and handling of Management Cases. Assure team hands over important legal documents only to customers or their authorized personnel (letter required). Meeting with Team Leads at Sites to verify the construction status of the respective projects.

Essential Attributes & Experience

5-7 years of experience in Customer Service Maintain a positive attitude focused on customer satisfaction. Knowledge of mediation and conflict resolution techniques is preferable. Solution-oriented thinker with strong problem-solving skills. Proven ability to work towards and meet targets. Excellent interpersonal and communication skills.
Interested candidate can share their CV at Careers@sushmabuildtech.com

Job Type: Full-time

Pay: ?420,000.00 - ?480,000.00 per year

Schedule:

Day shift
Work Location: In person