Job Description

This position of is an essential key to entire Field Services operation and deals with challenges, growth and contributing to a dynamic team. Role is to lead the countrywide team of FS Modernization Project execution & commercial management \xe2\x80\x93 back-office operation covering Field Services \xe2\x80\x93 Modernization & Retrofit projects. This includes augmentation projects & services in Power Services, Secure Power & Industry domains. Position offers direct responsibility of mid-size team of techno-commercial staff comprises of Project Managers, Regional Field Managers, Solution architects, Commercial executives with below key responsibilities -

• Accountable for Delivering business goals /results \xe2\x80\x93 Revenue, Billing, Project cash flow, shipment plans
• To deliver high class customer experience through \xe2\x80\x9cNSS Score\xe2\x80\x9d for Execute Project touch point
• To create & drive annual billing plan, forecast, material & other resource planning
• To deliver monthly/qrtly/annual revenue plan with

95% accuracy * Implement & ensure \xe2\x80\x9cZero EHS deviation\xe2\x80\x9d policies across Field execution

• Deliver improved \xe2\x80\x9cAs realized\xe2\x80\x9d profitability of projects by various execution efficiencies
• Close coordination with ETO factories, Logistics, Supply Chain for ensuring timely shipments, custom clearance coordination
• Securing financial & taxation governance by ensuring no deviations
• Participating in CPP gate reviews decisions as Execution \xe2\x80\x93 SME & to secure risk & opportunities, mitigation plans for risk envisaged
• Setting up seamless internal process - Take over from Tendering, Scheduled Gates review with Site execution, Proper handing over to service warranty team at closure
• Supporting Sales/Collection team by providing on time documentation & resolving execution related issues in collection
• Ensure that the baseline documentation is produced, maintained, made available to all parties concerned and effectively used
• Conducting periodic review with Customer & internally with all regional project managers & respective stakeholders
• Complete Order to dispatch cycle of Modernization/Retrofit/Digital projects, LV/MV spares part deliveries, Break-fix & recurring services contracts portfolio
• Liable for identifying actions to avoid, mitigate to reduce the impact by forecasting potential problems like cost overruns, Schedule delays, technical / resource constraints to the Manager
• Project Management systems and policies review \xe2\x80\x93Development, roll out and Digitization- Project monitoring, Planning, progress reporting and controlling project engineering. Evaluating trends & predicting risks and carryout risk analysis, forecasting and planning.
• Close coordination with manufacturing plants, vendors to push timely deliveries, accurate monthly shipment/billing plan for Revamp & Retrofit projects
• Leading, monitoring & coaching the team of regional PMOs for successful projects delivery
• Managing commercial team for activities like customer invoicing, revenue planning/forecasting, supplier\xe2\x80\x99s payment & other transactions

Key KPIs

• Sales Billing / Revenue growth
• As realized profitability
• On time, fully EHS complied project execution within the budgeted cost by maximizing the profits at all India level
• Improvement in Project profitability from As Sold stage by bringing variation orders & cost control
• Cost Control by minimizing the project risk and delivering high quality standard
• C-SAT Management for project end user
• Effective utilization of regional PMO team members by monitoring their performance
• Support to sales, tendering during pre-order for projects cost estimation at enquiry stage

Qualification

• Engineering graduate with 15-18 years exposure of services business into Electrical industry with knowledge & exposure to Projects implementation & team management

• Understanding of Services and project functions and experience of end-to-end project implementation cycles from Pre-bid opportunity assessment to Project Kick-off, Milestone based gate review, Resource Planning & Scheduling, Profitability & risk control

• Good understanding of business cycle Order to revenue \xe2\x80\x93 cost \xe2\x80\x93 cash flow, Project Management, ERP reporting

• Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team

• Prior experience of running Customer services or Project business will be preferred

Reporting to: Services Operations Director

Job Location

Gurgaon however profile includes 25% travel to customer locations/Regional offices

Qualifications

This position of is an essential key to entire Field Services operation and deals with challenges, growth and contributing to a dynamic team. Role is to lead the countrywide team of FS Modernization Project execution & commercial management \xe2\x80\x93 back-office operation covering Field Services \xe2\x80\x93 Modernization & Retrofit projects. This includes augmentation projects & services in Power Services, Secure Power & Industry domains. Position offers direct responsibility of mid-size team of techno-commercial staff comprises of Project Managers, Regional Field Managers, Solution architects, Commercial executives with below key responsibilities -

• Accountable for Delivering business goals /results \xe2\x80\x93 Revenue, Billing, Project cash flow, shipment plans
• To deliver high class customer experience through \xe2\x80\x9cNSS Score\xe2\x80\x9d for Execute Project touch point
• To create & drive annual billing plan, forecast, material & other resource planning
• To deliver monthly/qrtly/annual revenue plan with

95% accuracy * Implement & ensure \xe2\x80\x9cZero EHS deviation\xe2\x80\x9d policies across Field execution

• Deliver improved \xe2\x80\x9cAs realized\xe2\x80\x9d profitability of projects by various execution efficiencies
• Close coordination with ETO factories, Logistics, Supply Chain for ensuring timely shipments, custom clearance coordination
• Securing financial & taxation governance by ensuring no deviations
• Participating in CPP gate reviews decisions as Execution \xe2\x80\x93 SME & to secure risk & opportunities, mitigation plans for risk envisaged
• Setting up seamless internal process - Take over from Tendering, Scheduled Gates review with Site execution, Proper handing over to service warranty team at closure
• Supporting Sales/Collection team by providing on time documentation & resolving execution related issues in collection
• Ensure that the baseline documentation is produced, maintained, made available to all parties concerned and effectively used
• Conducting periodic review with Customer & internally with all regional project managers & respective stakeholders
• Complete Order to dispatch cycle of Modernization/Retrofit/Digital projects, LV/MV spares part deliveries, Break-fix & recurring services contracts portfolio
• Liable for identifying actions to avoid, mitigate to reduce the impact by forecasting potential problems like cost overruns, Schedule delays, technical / resource constraints to the Manager
• Project Management systems and policies review \xe2\x80\x93Development, roll out and Digitization- Project monitoring, Planning, progress reporting and controlling project engineering. Evaluating trends & predicting risks and carryout risk analysis, forecasting and planning.
• Close coordination with manufacturing plants, vendors to push timely deliveries, accurate monthly shipment/billing plan for Revamp & Retrofit projects
• Leading, monitoring & coaching the team of regional PMOs for successful projects delivery
• Managing commercial team for activities like customer invoicing, revenue planning/forecasting, supplier\xe2\x80\x99s payment & other transactions

Key KPIs

• Sales Billing / Revenue growth
• As realized profitability
• On time, fully EHS complied project execution within the budgeted cost by maximizing the profits at all India level
• Improvement in Project profitability from As Sold stage by bringing variation orders & cost control
• Cost Control by minimizing the project risk and delivering high quality standard
• C-SAT Management for project end user
• Effective utilization of regional PMO team members by monitoring their performance
• Support to sales, tendering during pre-order for projects cost estimation at enquiry stage

Qualification

• MBA/Engineering graduate with 15-18 years exposure of services business into Electrical industry with knowledge & exposure to Projects implementation & team management

• Understanding of Services and project functions and experience of end-to-end project implementation cycles from Pre-bid opportunity assessment to Project Kick-off, Milestone based gate review, Resource Planning & Scheduling, Profitability & risk control
• Good understanding of business cycle Order to revenue \xe2\x80\x93 cost \xe2\x80\x93 cash flow, Project Management, ERP reporting
• Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team
• Prior experience of running Customer services or Project business will be preferred

Reporting to: Services Operations Director

Job Location

Gurgaon however profile includes 25% travel to customer locations/Regional offices

Schneider Electric