for assigned clients throughout the project lifecycle.
Lead onboarding sessions: gather requirements, align expectations, and define workflows.
Provide
regular updates
to clients on progress, timelines, and risks.
Manage post-delivery communication: support requests, issue resolution, and upgrades.
Build strong client relationships and ensure
high satisfaction scores
.
Project Coordination & Delivery Execution
Translate client requirements into
clear, actionable technical tasks
.
Work closely with developers (backend, frontend, Bitrix24, DevOps) to
assign and track tasks
.
Choose, implement, and manage the
most suitable project management tool
(Bitrix24, Jira, ClickUp, or equivalent) to organize all projects.
Ensure
timely completion
of milestones and escalate risks when required.
Conduct
weekly alignment meetings
with clients and internal teams.
Documentation & Process Management
Maintain structured documentation for requirements, SOWs, change requests, and delivery notes.
Enforce
standard operating procedures (SOPs)
for onboarding, delivery, and support.
Keep records of credentials, API mappings, workflows, and handover notes for all projects.
Document
post-project learnings
for internal improvement and future reference.
Support & Issue Resolution
Coordinate with developers and support teams to ensure
timely resolution
of client issues.
Track SLAs for response and resolution times.
Keep clients informed on ongoing fixes and preventive measures.
Strategic Responsibilities
Tool Selection & Workflow Optimization
- Evaluate and implement the right project management, reporting, and collaboration tools to streamline operations for both clients and internal teams.
Process Standardization
- Develop repeatable onboarding checklists, reporting formats, and delivery frameworks.
Client Retention & Growth
- Track client health, ensure satisfaction, and identify opportunities for upselling new features/modules.
Developer Alignment
- Ensure developers receive
well-defined, unambiguous tasks
; prevent delays caused by unclear requirements.
Knowledge Management
- Maintain a central repository of client data, project documentation, and integration details to avoid dependency risks.
Metrics & Reporting
- Provide weekly reports on delivery progress, risks, SLAs, and team bandwidth to management.
Continuous Improvement
- Conduct retrospectives after each delivery, recommend process/tool enhancements, and share best practices.
Skills & Competencies
Strong communication and client-facing skills (English required; UAE/MENA experience preferred).
Excellent organizational and multitasking ability.
Basic technical understanding of
web applications, APIs, and CRM workflows (Bitrix24 exposure is a plus; training will be provided)
.
Ability to
translate business requirements into developer tasks
.
Proactive problem-solving with focus on
delivery and client satisfaction
.
Comfort in working with
multiple clients and concurrent projects
.
Tools & Platforms Familiarity
Project Management:
Bitrix24, Jira, ClickUp (flexibility to recommend others).