Job Description

Job Title:

Project Coordinator / Project Manager

Location:

Bangalore, India

Department:

Operations

Employment Type:

Full-Time

About General Aeronautics

General Aeronautics is a leading Agri-Tech and Drone technology company transforming

modern agriculture through automation, precision spraying, advanced UAV systems,

and end-to-end digital farming solutions. Headquartered in Bangalore, we design,

develop, manufacture, and deploy cutting-edge drone systems across India, enabling

farmers, enterprises, and government agencies to scale operations efficiently and

sustainably.

With a strong focus on innovation, safety, and real-world impact, General Aeronautics

works closely with FPOs, Corporates, Government Programs, and Agri Ecosystem

partners to revolutionize field operations and accelerate the future of smart agriculture.

Role Overview

The Project Coordinator / Project Manager will be responsible for leading and managing post-sales service operations across Pan India. This role ensures seamless customer support delivery, drives operational efficiency, and uplifts customer experience. The ideal

candidate will lead cross-functional teams, optimize service processes, monitor

performance KPIs, and strengthen end-to-end customer lifecycle management.

Key Responsibilities

Customer Service & Support

Ensure timely and effective resolution of customer issues, maintaining high
satisfaction levels.

Drive customer retention and enhance after-sales experience through
relationship management and service excellence.

Team Leadership & Stakeholder Management

Lead and manage the CRM & Service Engineer teams across Pan India. Conduct daily reviews, monitor performance, address gaps, and ensure
alignment with organizational service goals.

Collaborate with cross-functional teams (CFT) to address operational, service,
and technical challenges.

Operational Excellence

Monitor and ensure all service tickets are resolved within defined SLA timelines. Ensure strict adherence to SOPs across all service and support operations. Manage compliance related to ECM (Engineering Change Management) updates
for all deployed drones.

Oversee warranty, insurance, and claim processes for customer and field
support cases.

Inventory & Spare Parts Management

Oversee inventory levels across service centres and hub locations, ensuring
availability and accuracy.

Plan, allocate, and track spare parts utilization and distribution for efficient field
operations.

Reporting & Performance Monitoring

Prepare and present dashboards and reports on service operations,
performance metrics, turnaround efficiency, inventory consumption, and issue

trends.

Required Skills & Qualifications

Bachelor's Degree in Engineering, Technology, or related field; MBA preferred. 1-2 years of experience in Service Operations, Project Management, or Technical
Customer Support (preferably in drones, aviation, hardware, robotics, agri-tech,

or IoT domain).

Proven experience handling Pan-India field service operations and remote
teams.

Strong understanding of SLA tracking, ticketing systems, CRM tools, and service
delivery performance metrics.

Excellent communication, stakeholder engagement, and problem-solving skills. Ability to lead, influence, and coach cross-regional technical teams.

Preferred Experience (Nice to Have)

Experience in aviation regulatory compliance, warranty management, or
hardware lifecycle management.

Knowledge of drone technology, field deployment, service logistics, or
engineering change management (ECM).

Key Success Traits

Leadership and Ownership Mindset Process-Driven Approach Customer-Centric Thinking Agility and Execution Excellence Data-Driven Decision Making
Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person