Job Description

Languages Required

Telugu OR Malayalam (mandatory)

Hindi & English (working proficiency)

Experience

1-4 years

in healthcare operations, patient programs, pharma support, hospital coordination, or healthcare agency roles.

Role Overview

We are looking for an empathetic and detail-oriented

Patient Engagement Coordinator

to connect with patients through

phone calls and online meetings

and facilitate structured, consented

patient experience conversations

for a healthcare communication initiative.

The role focuses on

building patient comfort, explaining the purpose clearly, coordinating online interactions, and ensuring accurate documentation

-- all in a sensitive, compliant, and professional manner.

Key Responsibilities1. Patient Communication & Engagement

Connect with patients via

phone calls and online meeting platforms

(Zoom / Google Meet) Explain the purpose of patient experience conversations in a clear, respectful, and empathetic manner Build trust and comfort to enable meaningful and voluntary patient sharing Communicate fluently in

Telugu or Malayalam

, and support conversations in

Hindi and English

2. Scheduling & Coordination

Schedule and confirm online meetings with patients based on availability Send meeting links, reminders, and follow-ups Coordinate with internal teams to ensure smooth execution of scheduled conversations
3. Consent & Documentation

Ensure patients clearly understand consent and participation requirements Collect and track consent confirmations and required documentation Maintain accurate records of patient details, conversation status, and outcomes
4. Quality & Compliance

Follow defined conversation frameworks and guidelines Ensure patient dignity, privacy, and confidentiality at all times Escalate concerns, rescheduling requests, or patient discomfort promptly
5. Reporting & Tracking

Maintain trackers for: Patient contact status Scheduled and completed conversations Consent and documentation status Share daily / weekly updates with the project lead
Required Skills & Competencies:

Mandatory

Healthcare background (pharma, hospital operations, patient programs, or healthcare agency experience) Fluency in

Telugu OR Malayalam

Good command of

Hindi and English

Strong verbal communication and interpersonal skills Comfortable working with Google Sheets, Docs, and online meeting tools
Preferred

Experience handling patient calls or support programs Understanding of patient sensitivity and healthcare ethics Exposure to healthcare compliance or consent processes Ability to manage multiple conversations and schedules independently
Personal Attributes

Empathetic, patient, and calm communicator Highly organized with strong follow-up discipline Responsible and ownership-driven Professional and trustworthy in patient-facing interactions
Job Type: Contractual / Temporary
Contract length: 2 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: Remote