Job Description

Purpose

To have a Project Coordinator (PC) position for supporting Project / Program Managers for delivery of tests for current and upcoming event testing clients and handle daily transactions related to candidate experiences and reporting for event as well as on-demand clients.

- Project Coordinator (PC)

Project coordinator will be required to take care of following activities:

Coordination with selected sites signed up for testing for

receiving required documents and information related to event

audits,

dispatch and reverse pick-up of equipment and material

installation,

Training dates

Reports

Invoicing

Closure activities

Candidate and Test centre support during the event testing

Mail box management - Responses to candidate queries related to registration, payments, scheduling etc

Handling telephonic queries from test centres and clients

Coordination with other functions within PVUE for smooth functioning of the event

Project team - Site readiness, Daily reports from test centres, exam readiness, delivery; and publishing reports to relevant stakeholders

Marketing team - dispatches to test centres, coaching institutes etc, coordination with vendors for receipt of material

Quality team

Surveillance - Coordination for receiving DVR screenshots and recordings for quality review and inputs and sharing the same with the client.

Training - share training document, arrange training as per scheduled plan with both the Test centre staff as well as staff hired by PVUE

CSS - For accommodation candidates

Admin - Requirement, Dispatch and return of material

Technology - as and when required for coordination with test centers

Capacity management team - for test centre open and close hours and availability for event testing candidates

Reporting

Project specific reports required by each PM for distribution to various stakeholders

Collation of learnings and recommendations post the event with all stakeholders and sharing with respective PM managing the client

Operational aspects of PC position

The new PC position will be managed as below:

Working hours: 8:30 am to 5:30 pm at office. To be available over phone between 8:00 am to 8:00 pm to PMs for any urgent requirement. Reports and other agreed activities may need to be completed on weekends from home. Occasional extended hours working.

Reporting to one of the PMs (as specified) irrespective of the projects being handled at a given time.

All PMs to share project related requirements including reporting formats and timelines with the PM to whom PC will be reporting to help the PM manage PC work hours

Establish a PC desk with a phone number which will be shared

Across internal functions for coordination

Across test centers for coordinating test center related activities

Across Clients' SPOC for escalation of issues when PM is unavailable to take calls. However, this number will not be made available to candidates.

All the below mailboxes (and other Project specific mailboxes) will be configured on to PC email id so that candidate related transactions may be handled basis the projects running at the time. Client to be directed to pass on all candidate queries to the project specific mailbox with a cc to PM email ID:

Skills required:

PC should have following skill sets:

Good Communication skills - Verbal as well written, and Listening skills

Good customer handling skills

Well versed with MS-Office suite - Word, Excel and Powerpoint

Attention to detail and multi-tasking skills

Time management skills

Tellecalling & counselling

Note: Please note this is a contractual position for 10 months initially. Freshers may apply.

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Job: PROJECT/TEMPORARY WORKFORCE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 8949