Job Description

About CD Business Solutions:

CD Business Solutions is a leading digital agency and certified Wix Legend Partner. We specialize in website development, digital marketing, e-commerce, SEO, and business consultancy services. With a growing team of 40+ professionals, we serve clients globally, offering end-to-end digital solutions with excellence and care.

Role Summary:

We are seeking a Customer Success Coordinator who can actively manage client communication, coordinate marketing efforts [including WhatsApp API and social media], maintain structured documentation (especially in Excel , google drive & saas tools], and oversee the smooth execution of web and digital projects. This role demands precision, proactive communication, and a process-driven mindset.

Key Responsibilities:

Client Handling & Communication

Act as the main point of contact for assigned clients after onboarding. Create and manage WhatsApp groups and Google Drive folders for project communication and sharing assets. Understand client needs, convey them clearly to internal teams[developer, designer and technical team], and ensure expectations are met throughout the project. Gather project, technical, and design requirements from clients, ensure timely approvals, and maintain version control. Provide regular updates to clients, gather feedback, and resolve queries promptly. Manage Customer Relationship

Project Coordination

Coordinate task flow between design, development, content, and technical teams. Track progress of deliverables, follow up on pending items, and ensure deadlines are met. Maintain internal task logs and project progress sheets using Excel or Google Sheets. Help prepare project estimates, delivery schedules, and update sheets with timelines and statuses. Collect review from client

Marketing Coordination [Social Media + WhatsApp API+Google ads+Meta ads]

Coordinate with the marketing team for planning and execution of Marketing campaigns. Retargeting of existing customers through CRM and excel sheets. Manage scheduling and asset tracking for social capital building in every 15 days.[Instagram, Facebook, LinkedIn, etc.]. Assist with WhatsApp API message workflows, client notifications, and automated campaign triggers. Send performance snapshots and engagement reports weekly or as needed.

Documentation & Reporting [Strong Excel & google drive Focus]

Maintain accurate project documentation: Client onboarding records Task breakdowns Payment & invoice tracking Content & asset checklists Prepare Excel/Google Sheet-based trackers for deliverables, internal responsibilities, and deadline management. Document and archive all records neatly in Google Drive with clear structure and naming conventions. Prepare periodic client summary reports and internal status updates.

Required Skills & Qualifications:

1+ year experience in client coordination, project handling, or admin support (preferably in a digital or creative agency). Excellent communication skills in English (written and verbal). Strong command over Microsoft Excel and Google Sheets (functions, formatting, and filters). Good understanding of how social media platforms and WhatsApp Business tools work in marketing. Ability to multitask, manage follow-ups, and work with cross-functional teams. High attention to detail and strong organizational skills. AI Self learning ability to learn topics individually Expertise in working with team members

Bonus Points (Preferred but not mandatory):

Familiarity with platforms like Wix, Shopify, or WordPress. Previous experience in digital campaign or website project coordination. Basic understanding of social media analytics or ad campaign performance reports.

Why Join CD Business Solutions?

Work with a passionate and supportive team across international projects. Learn end-to-end project flow from sales to delivery to post-launch support. Grow in a flexible environment where your contributions are valued. Real opportunity to scale into senior roles in operations, marketing, or account management.
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Ability to commute/relocate:

Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Work Location: In person