Job Description

: IT Project Coordinator

Location:

In-Office, Ahmedabad, Gujarat, India

Industry:

IT Services and Managed Service Provider (MSP)

Employment Type:

Full-time

Experience Level:

Associate

Work Experience:

2 - 4 Years

Monthly Compensation:

INR 30,000 - 35,000

Role Overview

We are seeking an organized and execution-focused IT Project Coordinator to support IT service delivery and project activities for enterprise clients. This role is pivotal in ensuring operational stability, adherence to SLAs, and coordinated deployments within the IT service management and project delivery function.

Key Responsibilities

Coordinate IT Service Delivery:

Manage day-to-day project activities, schedules, resource allocation, and SLA tracking.

Incident and Change Coordination:

Triage tickets, route to resolver groups, monitor progress, and escalate issues to meet SLA targets using ServiceNow/Jira.

Project Planning and Reporting:

Maintain project plans and status reports in Microsoft Project/Excel; capture milestones, risks, and produce executive summaries for stakeholders.

Facilitate Meetings:

Organize cross-functional meetings and readiness reviews; document action items and follow up with vendors and engineering teams.

Support Deployments:

Coordinate pre-checks, resource rosters, rollback plans, and post-implementation reviews for smooth transitions.

Drive Operational Improvements:

Collect metrics (SLA, MTTR), update knowledge base and SOPs, and recommend process optimizations.
Skills & Qualifications

Must-Have:

Proven experience in coordinating IT service operations or on-site IT projects in an enterprise environment. Hands-on experience with ServiceNow or Jira for ticketing and change management workflows. Proficient in Microsoft Project and Excel for planning and reporting. Familiarity with ITIL practices; ITIL Foundation certification preferred. Strong skills in incident and change coordination, vendor liaison, and stakeholder communication. Ability to produce clear runbooks, status reports, and post-implementation documentation.

Preferred:

Project management certification (PMP or PRINCE2) or equivalent training. Experience with Azure DevOps and SQL-based reporting for operational metrics. Background in infrastructure or network change deployments and on-site service delivery models.
Benefits & Culture Highlights

Direct client engagement with clear career paths into ITSM or Project Management. Collaborative, process-driven environment with opportunities for certification and skills development. Exposure to enterprise IT operations, vendor ecosystems, and cross-functional delivery teams.
This role is ideal for candidates who thrive in on-site IT service and delivery settings, possess strong coordination skills, and are committed to driving SLAs and ensuring smooth operational handoffs.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

Project coordination: 2 years (Required)
Location:

Ahmedabad, Gujarat (Required)
Work Location: In person