Job Description

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Responsibilities:Coordinating and communicating between support, engineering, and product teams to ensure timely resolution of customer issues. Take ownership of issues reported by customers. Conduct root cause analysis for technical issues involving multiple systems. Participates in regular review discussions/calls with various internal teams. Driving special projects designed to maximize efficiency and increase production and quality. Manage emails and ticket assignments in real-time.


Requirements:Excellent communication and organization skills. Ability to multi-task, handling multiple open issues at once. Resourcefulness, agility, and problem-solving skills to deal with ambiguous and difficult problems. Experience communicating with internal team members and managing deliverables. High level understanding of distributed, event-driven technical systems.


Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.