Job Description

Open Position: Project Coordinator e-Learning

Location: Malad (West), Mumbai

Experience: 2 Years to 6 Years

Qualification: Any Graduate

Industry: IT/Software

Candidates only from Mumbai Suburban(between Mira Road and Dadar) based location apply for this position.

We are 6 days working: Monday to Saturday

Objective of the Role:

Efficiently manage client requests, ensuring timely delivery and highclient satisfaction. Collaborate with team members to meet project timelines and clientexpectations. Ensure quality and accuracy in deliverables through effective communication andproblem-solving.

Responsibilities

Handling Client Requests

: Efficiently manage a substantial volume of client requestsdaily. Plan and strategize to meet client needs effectively.

Team Collaboration:

Prior team management experience is a plus as this role emphasizes teamwork over individual contributions. Work collaboratively with the team to ensure the timely delivery of client requests within specified time frames.

Client-Centric Approach:

Align deliverables with client requests and ensure that client expectations are met.

Content Proficiency:

Craft concise, impactful content with excellent communication skills to convey ideas effectively.

Performance Under Pressure:

Demonstrate the ability to work effectively under pressure and consistently meet deadlines.

Quality Assurance:

Ensure the quality and accuracy of deliverables to maintain high client satisfaction levels.

Problem Solving:

Proactively identify and address issues impacting project timelines or client satisfaction.

Reporting and Workflow Optimization:

Prepare reports regularly and streamline workflows to enhance efficiency.

First Point of Contact:

Serve as the first point of contact with BA team, Design team, and QA team to get wireframes, designs, and use cases created and ensure they align with client requirements.

Issue Management:

Raise a flag to the PM or Delivery Team in case of any issues regarding the scope.

Knowledge Transfer:

Ensure proper knowledge transfer (KT) has been given to all respective teams.

Required Skills

Bachelor's degree in a relevant field (Computer Science, Engineering, etc.). Proven work experience as a Project Coordinator or similar role. Excellent communication and interpersonal skills. Detail-oriented and highly organized. Proven ability to work in a collaborative team environment. Problem-solving skills and a proactive attitude. Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans. Solid organizational skills, including multitasking and time management. Strong client-facing and teamwork skills. Familiarity with risk management and quality assurance control. Strong working knowledge of Microsoft Project and Microsoft Planner. Hands-on experience with project management tools.
Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?800,000.00 per year

Benefits:

Provident Fund
Work Location: In person