Job Description

Project Role :

Project Control Services Practitioner

Project Role Description :

Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model.

Must have skills :

Service Desk Management

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

Bachelors Degree from Computer Background



Summary: As a Project Control Services Practitioner, you will develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Your typical day will involve coordinating with various teams, ensuring project milestones are met, and addressing any challenges that arise during the project lifecycle. You will play a crucial role in maintaining project documentation, facilitating communication among stakeholders, and ensuring that the project aligns with organizational goals and client expectations. Your contributions will be vital in driving project success and fostering a collaborative work environment. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular team meetings to discuss progress and address any issues. - Monitor project timelines and deliverables to ensure adherence to schedules. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of project management methodologies and frameworks. - Experience with project management tools and software. - Ability to analyze project data and generate reports for stakeholders. - Excellent communication and interpersonal skills. - Deep ITSM/ITIL knowledge (Incident, Request, Change, Problem). - Tool expertise (ServiceNow, Remedy, Jira, or whichever ITSM tool you're using). - Understanding of L1.5 scope (triage, initial analysis, routing, minor fixes). - Moderate infra/app knowledge (OS, networks, common enterprise apps) to validate tickets before escalating. Additional Information: - The candidate should have minimum 5 years of experience in Service Desk Management. - This position is based at our Hyderabad office. - A Bachelors Degree from Computer Background is required.




Bachelors Degree from Computer Background