Job Description

Position: Program Success Manager

Location: Chennai & Coimbatore

Experience: 2+ Years

The Opportunity: We are seeking a dynamic and results-oriented

Program Success Manager to lead our customer success efforts in

our partner schools. You will play a pivotal role in ensuring our

school partners achieve their unique learning goals and experience

exceptional value through our programs. You'll be at the forefront of

driving high engagement, satisfaction, and renewals, ultimately

contributing to our mission of making quality education accessible

to all.

Academic Implementation:

? Usage & Outcomes: Monitor program implementation, identify

and address usage issues, and track student progress toward learning

goals with our partner schools.

? Support & Guidance: Provide ongoing support to School

Implementation Officers (SIOs) on using the program effectively

and achieving desired outcomes.

School Development:

? Launch & Growth: Lead smooth program onboarding, training,

and ongoing support for schools, maximizing program usage for

impactful learning outcomes.

? Relationship Building: Cultivate strong connections with school

leaders, administrators, and SIOs, understanding their needs and

building trust through active communication.

Program Support:

? Customer Success: Manage individual school accounts,

proactively address concerns using CRM tools, and ensure overall

satisfaction with the program.

? Data & Insights: Collect and analyze data from various sources

(feedback, usage, etc.) to identify trends and opportunities for

program improvement.

? School retention: Aim for a positive Net Promoter Score (NPS)

and maintain a 95% retention rate by spearheading renewal

processes.

Travel and benefits:

? Conduct school visits within a 150-kilometer radius of the

assigned area, providing targeted support to each institution.

? Expected travel duration: 18 days per month.

? Rs. 15,000 monthly travel reimbursement for work-related travel.

Skills and Abilities:

? Leadership: Proven ability to lead, motivate, and inspire, driving

teams to achieve program goals across multiple schools in the

cluster.

? Communication: Masterful communicator, connecting effectively

with diverse stakeholders and fostering collaboration.

? Operations: Ensures smooth program implementation, proactively

solving challenges and optimising processes.

? Academic Support: Passionate about student success, providing

impactful academic support and guidance.

? Data-Driven: Leverages data and analytics to make informed

decisions and improve outcomes.

? Adaptability: Thrives in dynamic environments, exhibiting

flexibility and adjusting to new challenges.

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per year

Work Location: In person