Job Description

Role Summary:

We are looking for a Program Operations Manager to support the effective implementation of our lighthouse programs by managing documentation, reporting, internal coordination, and team support functions. The ideal candidate will be detail-oriented, organized, and proactive, with strong communication and analytical skills. This role is critical in ensuring LH program efficiency and capturing both qualitative and quantitative insights that inform decision-making.

Key Responsibilities:

Documentation & Reporting

Maintain comprehensive and up-to-date documentation of program activities, internal meetings, and field updates. Draft, review, and share regular program reports (monthly, quarterly, and annual) with internal and external stakeholders. Prepare presentations, summaries, and case studies to showcase program impact.

Team Support & HR Coordinatio

n Serve as the first point of contact for team-related operational and HR concerns. Coordinate with the HR team on matters related to leave tracking, onboarding, and team well-being. Facilitate team meetings and learning sessions.

Internal Coordination & Communication

Act as a bridge between LH teams, leadership, and support functions to ensure smooth communication flow. Follow up on action items and decisions taken in internal meetings. Assist in documenting team reviews, partner meetings, and field visits. Act as a reliable point of contact for the Director - Lighthouse Program, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation-related meetings and engagements. Review program dashboards, highlight the trends and insights to ensure smooth delivery of program impact across Lighthouses and at individual centers.

Qualifications

:

Bachelor's/Master's degree in Social Work, Development Studies, Public Policy, or any relevant discipline. Minimum 5 years of experience in program operations or related roles in the development/non-profit sector. Ability to collaborate with others to find solutions. Strong documentation, reporting, and written communication skills in English. Ability to handle HR-related coordination and team engagement sensitively and professionally. Comfort with handling data (Excel, Google Sheets) and basic data analysis. Highly organized, detail-oriented, and able to manage multiple tasks and timelines. Strong interpersonal skills to effectively communicate with field teams, partners, and leadership.

How to Apply:

Please send your resume and a brief statement of interest to careers@lighthousecommunities.org

Job Type: Full-time

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person