Program Operations Associate

Year    Hyderabad, Telangana, India

Job Description

Career Category Marketing

Job description
This role provides operational, systems, reporting, and analytics support across the SPaCEE ecosystem, with a focused partnership on Speaker Program & Congress Operations. It ensures data integrity, supports platform functionality, and builds insights and reporting that enable visibility into engagement, performance, and operational efficiency. The position plays a key role in day-to-day execution while helping shape future analytical capabilities.
Responsibilities of this position will include:
Field Support & Escalation Leadership

  • Serve as the primary point of contact for SPaCEE system support and business teams.
  • Resolve technology and service-delivery issues across data platforms and associated systems.
  • Maintain the SharePoint escalation hub and ensure timely communication with cross-functional partners.
  • Provide direct support for Centris platform issues, troubleshooting, and inquiry response.
Systems, Data Integrity & Change Management
  • Lead Centris change management cycles, including vendor coordination, testing, validation, and documentation.
  • Manage quarterly realignments, new product onboarding, and field-force restructuring activities.
  • Conduct Quarterly User Access Reviews for field, vendor, and home-office roles.
  • Ensure stable data feeds between connected systems and oversee semester checks for accuracy.
  • Support platform maintenance releases, upgrades, and cross-system dependency assessments.
Reporting, Data, and Analytics
  • Develop and maintain dashboards, scorecards, and automated reports (Tableau, Power BI, Salesforce/Centris).Ensure accuracy and integrity of program data across all systems and vendors.
  • Build and automate reporting for routine, ad hoc, and executive-level needs to support operational and strategic decision-making
  • Analyze program data to identify trends, efficiency gains, and opportunities for optimization.
  • Deliver action-oriented insights and recommendations during quarterly and annual business reviews.
Congress & Speaker Program Integration (ROE/ROS, Customer Journey)
  • Lead the development of the Congress Performance Dashboard measuring ROE (Return on Engagement) and ROS (Return on Spend).
  • Automate follow-up call tracking for HCPs and prescribers attending Speaker Programs.
  • Deliver unified reach, engagement, and conversion metrics across Speaker Programs and Congresses to inform future strategy and brand planning.
Process Optimization & Documentation
  • Maintain and improve process documentation, workflows, and SOP alignment.
  • Partner with IS, Commercial, and vendor teams to implement enhancements, streamline data interfaces, and drive continuous improvement.
  • Build and maintain automated reports and insights packages that support greater operational efficiency.
Basic Qualifications
  • Bachelor's degree & 4 years of directly related experience OR
  • Associate's degree & 6 years of directly related experience OR
  • High school diploma / GED & 8 years of directly related experience
Preferred Qualifications
  • Bachelor's degree and 4 in Marketing Operations, Sales Operations, Project Management, Marketing, Pharmaceutical/ Biotechnology Industry OR
  • Experience with managing relationships with key stakeholders
  • Experience managing competing demands and priorities
  • Strong time management, organization, and prioritization skills
  • Strong problem-solving skills
  • Strong written and verbal communication skills
  • Exceptional attention to detail with the ability to multi-task
  • Ability to work well in teams and interact effectively with various levels of management
  • Willingness to be flexible to meet team goals and priorities
  • Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
  • Experience with databases and business analysis tools (e.g., Sales Force, Tableau, Power BI, SharePoint, Learning Management Systems) a plus
Competencies
  • Be Ethical - Encourages others to stay open to, seek, and learn from diverse perspectives.
  • Create Value for Patience, Staff, and Stockholders - Is dedicated to meeting the expectations and requirements of internal and external stakeholders.
  • Work in Teams - Ensures that the team's plans and priorities are aligned and coordinated across different areas of the organization.
  • Collaborate, Communicate, and Be Accountable - Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures).
  • Shapes Amgen's Future - Considers future possibilities and scenarios that may affect the team/organization.
  • Develops the Best Teams - Ensures that all team members are motivated to work toward common goals.
  • Delivers Results - Addresses risks and contingencies as part of the planning process.
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Skills Required

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Job Detail

  • Job Id
    JD5005365
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year