Job Description

DESCRIPTION


Amazon's affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.

This role will be a key member of the TSS Risk team responsible for setting standards and inspecting for the development of clear and concise root-cause analysis (RCA), write-ups and supporting content to help our wider org envision the systemic issue, proposed path forward and resolving/preventing issues for Creators org. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. We are looking for someone who is detail-driven, can create processes from scratch, has good problem solving and deep dive abilities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.




Key job responsibilities

Lead the development and execution of comprehensive TSS roadmap and Risk mitigation programs, including establishing key performance indicators, process mapping, and continuous improvement initiatives. Work with various stakeholders - such as business leaders, policy, legal, tech, etc. - to drive the execution of key TSS and fraud prevention initiatives. Provide regular updates to stakeholders, ensuring transparency and alignment. Facilitate workshops and meetings to ensure smooth implementation throughout the org Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings. Track and report key performance indicators related to NPT reduction, defect elimination, and process efficiency. Evaluate network performance metrics to proactively identify process improvement opportunities. Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives. Manage day-to-day activities and adjust priorities based on emerging TSS opportunities. Develop scalable solutions to address market-specific challenges while maintaining quality and aligning with strategic growth goals.




About the team

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. Our candidate is detail-oriented, with improving process efficiency, communicates clearly and effectively, and is comfortable working through ambiguity. In addition, the candidate demonstrates writing and documentation skills.
BASIC QUALIFICATIONS

3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules


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Job details


IND, KA, Bengaluru


Project/Program/Product Management-Non-Tech