Job Description

DESCRIPTION
Role Overview As a Program Manager, you'll lead critical programs in Regulatory, Risk & Compliance areas while driving high-impact customer-facing implementations. This role combines strategic leadership with hands-on program execution. You will also be working very closely with the product team and this role will enable us excute some elements of Product Management
Key job responsibilities
Design and lead end-to-end programs impacting regulatory compliance, customer trust, and experience

• Drive AI transformation initiatives to achieve multifold efficiency in operations
• Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery
• Conduct deep-dive analyses on customer behavior and program effectiveness
• Present strategic insights to senior leadership
• Develop and track key metrics for efficiency and customer experience improvement
• Lead process automation and optimization initiatives using AI tools

BASIC QUALIFICATIONS

• 3+ years of program/project management experience
• Advanced proficiency in Excel and SQL
• Proven experience working cross-functionally with tech and non-tech teams
• Track record of implementing data-driven process improvements
• Strong experience in defining program requirements and metrics

PREFERRED QUALIFICATIONS

• Experience presenting to senior leadership
• Strong stakeholder management skills across organizational levels
• Expertise in process design and project management
• Understanding of regulatory frameworks in fintech
• Familiarity with AI/ML applications in business processes
• Experience in payment industry or financial services

Key job responsibilities
Design and lead end-to-end programs impacting regulatory compliance, customer trust, and experience

• Drive AI transformation initiatives to achieve multifold efficiency in operations
• Collaborate with cross-functional teams (Legal, Compliance, Tech, Finance) to ensure timely project delivery
• Conduct deep-dive analyses on customer behavior and program effectiveness
• Present strategic insights to senior leadership
• Develop and track key metrics for efficiency and customer experience improvement
• Lead process automation and optimization initiatives using AI tools

About the team
About the team: The Amazon Pay Wallet team (SVA) operates one of India's leading digital payment solutions, authorized by the Reserve Bank of India (RBI) to issue Prepaid Payment Instruments (PPI). As a regulated entity, we're at the forefront of India's digital payment revolution, enabling millions of customers to embrace digital transactions seamlessly.
Our Wallet allows customers to add money via UPI, cards, netbanking, and cash, which can be seamlessly used on Amazon, popular apps (like Zomato, Uber), for UPI payments on QR codes, or bank transfers.
Our Success Story:

• Achieved extraordinary 5X business growth in the last year
• Processing millions of transactions daily across diverse use cases
• Leading innovation in digital payments space
• Strong regulatory compliance and security frameworks

BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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