Job Description

Microsoft 365 Copilot is a new offering that harnesses the power of generative AI through foundational large language models to usher in a new era of AI-first productivity for hundreds of millions of enterprise users. As business workflows don't typically run exclusively on Microsoft 365 applications and data formats, Copilot is built as a platform right from the very beginning. Using extensibility, customers augment M365 Copilot with custom skills and organizational-specific knowledge to enable truly spectacular AI scenarios and power connected workflows.

As a

Customer Experience Program Manager

in the M365 Copilot Platform Ecosystem team, you will drive the next wave of AI & Copilot productivity solutions (referred to as "Copilot Agents") built using the latest generative AI technology on M365 Copilot's extensible platform. Working with the strategic enterprise customers and partners, you will deliver high-quality, sticky and transformative Copilot agents while helping enterprise customers shape their AI platform strategy powering enterprise business workflows and experiences. You will further collaborate with CXOs, Architects and developers from Customers and partners to drive product-market fit for Copilot agents, grow adoption and deliver business outcomes. This engineering PM role is an excellent opportunity to don both a scenario and experience-focused product PM as well as an external-facing market PM hat - at the same time! You will have a direct role in pushing the latest AI frontiers, including autonomous agents, agentic AI systems, deep research and reasoning, multi-agent frameworks, complex data reasoning, model fine-tuning and agentic UX.



We are looking for self-motivated, entrepreneurial, hands-on technical and outcome-driven Program Manager candidates who can operate in a fast-paced environment with high ability to influence without authority, perform rapid exploration, high sense of ownership and strong bias for execution. You will have the opportunity to own and drive the vision, strategy and product roadmap for multiple customer engagements with a responsibility for partner and customer impact, developer experience, adoption strategy to support the 0 to 1 phase of growth for the M365 Copilot platform in the Enterprise.

The ideal candidate for this role is comfortable dealing with the ambiguity that comes with seeing partnerships across two organizations, is able to take both a business- and user- focused approach to defining goals, driving executive alignment, defining a product roadmap and engagement timelines before leading with a technical mindset to work both with internal M365 Copilot platform feature crews and with external customer stakeholders and developers building on our platform.

We operate in an extremely fast-paced environment with rapid exploration, iteration and execution, as we continue to develop M365 Copilot extensibility platform to fundamentally transform how people and companies work using the power of generative AI. Your colleagues will be among the best in the industry and they share an intense passion for customer and partner success. Even while working hard, we have a great sense of humor and love to infuse that personality into our product. Since this is a partner/customer-facing role, travel from time to time within and outside the base location, is to be expected.

We believe that we are rewiring productivity for the next 30 years! If you love taking on challenges and delivering nonlinear impact in a fast paced environment, we want to speak with you!

Responsibilities

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Work with our most strategic customers across C-suite, architects and developers from Enterprise Markets to help them envision, build and deploy AI agents Act as a credible point of contact for customers by providing consistent and relevant product guidance on AI Agents tech strategy, M365 Copilot platform, Identify potential customer scenarios, engagement opportunities to help drive mindshare and usage of M365 Copilot Platform. Explore the customer problem space and key requirements, pitch the potential of generative AI to transform business processes, lead envisioning and UX through with developers to build, ship and adopt Copilot-extending solutions into production to drive usage Drive key product insights and customer plus developer ecosystem signals coming straight from the market to shape the future of the M365 Copilot and our AI extensibility stack inside Microsoft Copilot app, Teams, Outlook, Word, PowerPoint, Excel, Microsoft365.com and other host products Get exposure to 100s of diverse scenarios working alongside customers & partners using M365 Copilot (Microsoft's biggest bet since 'a PC on every desk') - basically never get bored since no two solutions are alike! Bring voice of developer and voice of customer back to the platform feature crew and help drive backlog prioritization, envisioning and spec'ing of new, innovative extensibility features, informed by market feedback Collaborate extensively with our global team of customer experience program managers to share best practices, learnings and bring the same back to in region customer engagements. Serve as an expert on M365 Copilot platform/Microsoft Teams AI Platform capabilities; collaborate closely with peers, external partners, and customers to train, advise, and guide on technical capabilities, solution design, and platform strategy Develop and drive depth and scale engagement programs to strengthen the ecosystem in-market in close partnership with sales and customer success teams in region. Work with strategic customers to drive adoption and understand feedback ISV built Copilot Agents and Connectors can further invest into enhancing the value and user experience Unblock adoption, deployment and engagement of M365 Copilot extensibility platform and the Copilot Agents for strategic customers and help them realize business value or ROI Ensuring success for the developer and customer at each stage of the funnel - both selectively and at scale Research, contextualize and evangelize frontier solutions, technology trends and opportunities to drive longer-term investments and product shifts Cover multiple regions in Eastern Hemisphere and work with peer product teams in the Americas and Europe (occasional flexibility around work schedules is expected) Embody our culture and values

Qualifications

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Required Qualifications:

Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development OR equivalent experience Previous experience with proven success in working on commercial customer facing engagements or/and product partnerships Previous business development and/or GTM-facing PM experience beneficial Strong executive presence and ability to think analytically and creatively on your feet in case of customer escalations and objection handling The ability to wear many hats and speak many language - from business to product to design to technical - learn quickly and change direction when needed The ability to think creatively and critically about product features and user scenarios in the enterprise space Demonstrated ability of very strong product thinking and a growth mindset Demonstrated ability to evaluate, critique, and recommend improvements on software user experiences and interface design Strong project management, growth hacking, leadership and cross-group collaboration skills Innate curiosity and ability to self-start in an ambiguous, highly autonomous and rapidly-changing startup environment Experience presenting to senior product/IT management, technical product/IT staff and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical Good problem-solving skills and ability to think strategically on the feet Ability to hold technical discussions, go deep in technical areas, when required with support of platform architect and internal developer support programs.

Preferred Qualifications:

Recent experience driving generative AI-based solutions (RAG, GPT, LLM) and general awareness of the rapidly-evolving AI, especially generative AI landscape Hands-on experience or solid familiarity with the Microsoft technology stack is preferred (M365 Copilot extensions, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.).


#DPG #Copilot #M365Copilot #CopilotExtensibility #CopilotPlatform #CopilotExtensions #CopilotAgents #EnterpriseAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.