Job Description

Job Title Program Manager
Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency.
It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring.
Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS.

About the Role:
Objectives of this role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity

Responsibilities

• Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return on investment through cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Manage the implementation of NPS at various touchpoints in the customer journey

About You:

• Post Graduation (or equivalent) in business administration or related field
• Strong working knowledge of Salesforce CRM software
• Prior experience in a B2B selling environment

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: "Cushman & Wakefield"

Skills Required