) - The first licensed Payment Service Provider (PSP) at GIFT IFSC and a pioneer in cross-border payments -- is seeking a Program Manager to join our Delivery Team. With over 100+ years of combined expertise in cross-border payments, our team is dedicated to delivering seamless and compliant financial solutions for businesses with global ambitions.
As the Program Manager for Delivery, you'll own Glomo's customer activation journey - from contract signing to go-live - ensuring that every deal closed by Sales converts into a high-performing, transacting customer. You'll work closely with internal teams across Product, Tech, Operations, Compliance, and Risk to orchestrate execution and deliver measurable customer outcomes.
Key Responsibilities
Own the delivery lifecycle: Lead implementation from the moment a deal is signed until the customer is fully transacting, ensuring projects stay on track, on scope, and on schedule.
Be the bridge between teams: Collaborate with Sales, Product, and Engineering to translate customer commitments into actionable delivery plans.
Define success metrics: Build and track measurable KPIs across activation timelines, customer onboarding quality, and post-go-live performance.
Run structured reviews: Lead bi-weekly cadence reviews with stakeholders (Sales, Product, Leadership) to assess delivery progress, flag blockers early, and drive accountability.
Drive process excellence: Identify inefficiencies in onboarding and delivery workflows and implement improvements to shorten time-to-live.
Champion customer experience: Ensure customers experience a smooth, transparent transition from sales to operations, reinforcing Glomo's reputation for reliability and precision.
Maintain CRM hygiene and own internal documentation: Maintain CRM hygiene, delivery playbooks, process checklists, and client handover templates to ensure repeatability and scale.
What You'll Need
2-5 years of experience in sales ops, program management, delivery, or client implementation roles -- ideally in payments, fintech, SaaS, or enterprise technology.
A track record of managing complex, multi-stakeholder programs from start to finish.
Strong understanding of B2B customer onboarding and implementation processes, preferably in regulated industries.
Exceptional communication skills -- you can align leadership, engineers, and clients around a single execution plan.
Analytical mindset with comfort using tools and dashboards to track performance.
Bias to action, ownership mentality, and comfort operating in ambiguous environments.
Location & Ways of Working
Primary base: Bangalore
Work from Office: You are expected to work from Bangalore Office
Life at Glomo
Competitive startup salary + ESOPs
A seat at the table: you'll shape the GTM playbook as a disruptor, mentor future AEs and help us scale into India's biggest cross-border payments provider.
Glomo celebrates diversity in all its forms and is proud to be an equal-opportunity employer. If building the rails that power India's global ambitions excites you, we'd love to meet you.
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