Job Description

MissionAs part of the Regional Outsourcing team, you act as a single point of contract for allocated clients. Building and maintaining healthy business relations with corporate clients, ensuring customer satisfaction by achieving delivery & service quality norms.Responsibilities

• Making detailed SOP / Metrics for operation of the project in agreement with the Client and ensure adherence.
• Define deliverables as per client requirements from time to time and to ensure that the project team delivers the deliverables
• Responsible for maintaining the approved headcount and coordinate with project and recruitment team for the same. Recruit, hire, support, manage and terminate manpower to maintain the approved headcount
• Create processes for efficient program management and to improve processes on a continuous basis
• Ensure publishing of daily/weekly/fortnightly/monthly dashboards (Sales / Competition / Regional Events, etc.) as per calendar agreed.
• Constant monitoring of associates productivity on sales and performance metrics against laid down KPIs and take corrective action in case of any gap.

Travel Requirement : Occasional (up to 20%)Key Relationships

• Internal Employees (Program Head, Assistant Program Manager, Branch Operations team, Recruitment Team, Outsourcing team)
• External Customers (Clients, Associates, Business Partners)

Success Indicators

• Productivity of the associates
• Delivery of the projects
• Timely collection of payments and payouts
• Achieving delivery & service quality norms

Other Information

• Ability to put across action plan to resolve complex project issue within a deadline
• Ability to present complex data in a simpler form
• Proactive to understand the requirements and deliver accordingly.
• Flexible to work as per job requirements and stretch beyond working hours if required

Adecco Group