Job Description

Description
Amazon's Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people, process and technology to lead initiatives that will transform operations.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.
Key job responsibilities
Key job responsibilities
Lead transformation initiatives like -
1. Leveraging Machine Learning , LLM framework for Process Automation to reduce manual review bandwidth.
2. Identify NVA and automate resolution in collaboration with Product & Analytics.
3. Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
4. Collaborate with the Tools team to implement Human In The Loop Initiative.
5. Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
6. Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Basic Qualifications
- 2+ years of program or project management experience
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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Skills Required