Job Description

The Sr. Technical Program Manager, Operations Excellence, will drive the design, execution, and continuous improvement of operational excellence initiatives for Oracle Health products. In this strategic role, you will ensure operational reliability, regulatory alignment, and the evolution of programs that enhance the performance and maturity of Oracle Health's offerings. You will be accountable for governance frameworks related to defect management, incident response, Corrective and Preventive Actions (CAPA), operational maturity assessments, and related excellence programs.


You will play a key role in orchestrating cross-functional collaboration, including facilitating global operations meetings with senior leadership to align on priorities, monitor progress, resolve escalations, and drive accountability for operational outcomes. Success in this position demands exceptional program and product

Key Responsibilities:

Lead the development, coordination, and execution of operational readiness standards to ensure teams are fully prepared for new features, environment changes, releases, and customer onboarding activities. Build and maintain comprehensive readiness and project plans that outline timelines, dependencies, risks, deliverables, and cross-functional responsibilities. Partner with engineering, product, operations, and customer-facing teams to drive alignment, clarify readiness requirements, and ensure smooth execution across all phases of delivery. Apply technical program management best practices to streamline workflows, standardize readiness processes, and enhance operational consistency across teams. Monitor readiness scope, schedules, and progress, proactively identifying blockers, gaps, or risks and driving resolution through cross-functional collaboration. Coordinate with third-party internal partners to ensure readiness-related commitments, deliverables, and integrations meet expectations. Deliver clear and timely status updates to leadership and stakeholders, highlighting achievements, risks, mitigation plans, and impacts to operational timelines. Champion continuous improvement by capturing lessons learned, driving post-readiness retrospectives, and incorporating industry best practices into updated standards. Ensure all operational readiness documentation is accurate, accessible, and maintained in alignment with governance, audit, and compliance standards. Foster a collaborative, execution-focused environment by providing guidance across teams, supporting readiness preparation efforts, and reinforcing a culture of operational excellence and maturity.

Minimum Qualifications:

5+ years of relevant experience in product management, operational excellence, program management, or large-scale operations roles, with at least 5 years in a leadership capacity. Demonstrated experience in at least three of the following: defect management, incident management, CAPA, operational governance, continuous improvement, or major cross-functional initiatives. Strong analytical skills with a proven ability to develop metrics, set measurable improvement targets, and drive impactful results. Experience facilitating executive-level discussions and aligning cross-functional teams towards common goals. Excellent communication, stakeholder management, and organizational skills.

Preferred Qualifications:

Background in Healthcare IT, cloud operations, or enterprise SaaS. Knowledge of EHR systems, clinical workflows, or healthcare regulatory requirements. Certification or experience with Lean Six Sigma, ITIL, or other operational excellence frameworks. Track record of establishing systems and standards to support operational excellence and continuous improvement. Strategic thinker with the ability to translate vision into actionable, scalable programs. * Proven ability to influence and align diverse stakeholder groups across functional boundaries.