Job Description

Department
Outreach | Program Advisory
Job posted on
Dec 11, 2025
Employment type
Permanent

The Position

iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register.

The Responsibilities

Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications. Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience. Communicate course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns. Assist with administrative tasks for clients and other departments as needed.

You Have

A positive and outgoing personality. Excellent written and verbal communication skills and the ability to actively listen. A strong set of professional, service-oriented phone skills and interpersonal skills. Preferred Qualifications: + Bachelor's degree preferred but not required
+ 1-2 years of customer service, help desk, or inside sales experience
+ Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
+ Experience with any (or all) of the following is a plus: Zoho Email, Genesys phone systems.
+ Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus.

A few reasons why this is the #BestJobEver

iD Tech has been voted a Top Workplace by the Bay Area News Group 14 times! iD Tech is a purpose-driven company and a national leader in youth STEM education. * Work from home, supported by a strong remote work infrastructure.