Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Soft Services Assistant Manager supports the delivery of non-technical facility services, ensuring high-quality service delivery, client satisfaction, and operational efficiency across all soft services operations.

What your day-to-day will look like:

Service Delivery Management

Oversee daily operations of soft services including cleaning, catering, landscaping, and waste management

Monitor service quality and performance against SLAs and KPIs

Conduct regular inspections and quality audits

Manage vendor relationships and subcontractor performance

Team Leadership

Supervise and mentor soft services staff and contractors

Conduct training programs and safety briefings

Manage work schedules and resource allocation

Handle performance management and disciplinary actions

Client Relations

Serve as primary point of contact for soft services inquiries

Respond to service requests and complaints promptly

Conduct client meetings and service reviews

Ensure high levels of customer satisfaction

Financial Management

Manage soft services budgets and cost controls

Review and approve invoices and purchase orders

Identify cost-saving opportunities

Prepare financial reports and variance analysis

Compliance & Safety

Ensure compliance with health, safety, and environmental regulations

Maintain proper documentation and records

Conduct risk assessments and implement safety protocols

Manage emergency response procedures

Required Skills and Experience:

Graduation in hospitality management

years of experience in facility management or soft services

2+ years in a supervisory or management role

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Basic financial management and budgeting skills

Excellent verbal and written communication abilities

Strong leadership and people management skills

Customer service and client relationship management experience

Desired or preferred experience skills:

Bachelor's degree in Facility Management, Business Administration, or related field.

Ability to read and interpret service contracts and SLA.

Knowledge of cleaning standards and procedures

Facility Management Professional (FMP)

Certified Facility Manager (CFM)



Estimated compensation for this position between 6.5 to 10 LPA

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Location:

on site, Navi Mumbai ( Kalwa Industrial Area )

Client:

DCHI Colt, Navi Mumbai

Job Profile:

Engineer-P1



If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.