Job Description

Receive Jira tickets from Professional Services containing eInvoice specifications, data feed requirements, error handling rules, or integration notes Build end-to-end eInvoice configurations, including spec creation, preprocessing rules, error conditions, special cases, and file-handling logic Create and validate email notifications for eInvoice workflows and ensure file delivery paths, schedules, and naming conventions are correct Develop and configure all standard ServiceChannel data feeds (Location, Location Notes, User, Asset, PO/Work Order feeds) Review and correct file structure issues across XML, JSON, CSV, TXT, and other supported formats Support webhook setup, event triggers, and API-based workflows as part of project requirements Work with Professional Services, DevOps, and Engineering to identify defects, configuration gaps, and system-side irregularities Participate in technical review sessions with PMs, Senior PMs, and Technical Consultants to confirm scoping accuracy Identify technical improvements, automation opportunities, and recurring issues across eInvoice and data feed builds English proficiency Strong understanding of integrations, data structures, file processing, and SaaS technical workflows 3+ years experience in a technical support, data engineering, or integration-focused role Working knowledge of XML, JSON, CSV, TXT formats Experience with API fundamentals, webhooks, authentication, and event-driven workflows SQL literacy (ability to query, validate, and audit data issues) Advanced Excel skills Strong documentation skills Ability to manage multiple concurrent builds and technical tasks Jira, Confluence, and internal CRM experience

Skills Required