Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position:

Manager - Soft Services & Customer Experience

Location:

Godrej Centre, Bengaluru

Business Unit:

Property & Asset Management

About the Role

Are you passionate about creating exceptional workplace experiences? As Manager - Soft Services & Customer Experience, you will play a pivotal role in ensuring the highest standards of cleanliness, hygiene, and customer satisfaction at one of Bengaluru's premier commercial properties. This is your opportunity to lead a dynamic team, drive operational excellence, and make a visible impact every day.

What You'll Do

You will be the go-to expert for all soft services, ensuring seamless operations and client delight. Your responsibilities include:

Lead Housekeeping & Hygiene Excellence:

Oversee cleaning services for common areas, applying best practices in janitorial operations, chemical usage, waste management, and sanitation standards.

Daily Quality Checks:

Conduct regular site rounds to identify and resolve cleaning needs promptly.

Plan & Organize:

Develop work schedules, assign tasks, and ensure smooth execution of maintenance activities.

Team Leadership:

Brief and debrief staff, maintain discipline, and foster a culture of professionalism and growth through training and skill enhancement.

Vendor Management:

Supervise vendor personnel, contracts, compliance, and attendance.

Inventory & Procurement:

Maintain stock levels and order supplies/equipment as needed.

Reporting & Analysis:

Prepare DMR, MMR, QBR, and other operational reports; manage budgets and cost estimates.

Beautification & Events:

Plan quarterly enhancements and festive decor to elevate the property's aesthetics.

Customer Service:

Act as the single point of contact (SPOC) for client and tenant queries related to soft services.

Compliance & Standards:

Implement SOPs, checklists, and ensure statutory compliance.



What We're Looking For

Education:

Degree/Diploma in Housekeeping or Hospitality.

Experience:

7-8 years in 5-star hotels or facility /Building operations management (mandatory).

Skills:

Core knowledge of housekeeping operations and soft services.



Excellent communication skills (English required; Kannada preferred).



Proficiency in MS Office (Excel, PowerPoint).

Attributes:

Analytical, detail-oriented, and a natural leader with problem-solving abilities.



Why Join Us?

At JLL, we believe in empowering our people to reach their full potential. You'll thrive in an entrepreneurial, inclusive environment with access to:

Competitive pay and benefits under our Total Rewards Program.



Opportunities for professional growth and skill development.



A culture that values innovation, collaboration, and excellence.

Reporting To:

Property Manager

Work Schedule:

As per site requirements

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.