Job Description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Professional, Application Support
The Client Technical Support Representative II through phone calls, mail or chat, will be the 1st point of contact for Business Unit Managers seeking the operating support of a Fiserv BI solution.
Responsibilities
This position will perform customer service tasks and will be responsible of attending managers' needs and requirements. Being the liaison between business and technical support, excellent relationships with different managers along the organization should be built and maintained.
As a higher level associate, compared to basic Client Technical Support Representative, is expected that the person who performs this role can guide/coach other members of the team with less experience. For the same reasons, this person will be able take more complicated cases from the customers, expanding the capabilities of the team.
Work Experience Requirements

• 10+ years of experience in a customer service, technical support or account management role
• Banking industry knowledge
• Technical skills:

o High level knowledge in operating systems such: Mainframe
o Good knowledge in ITIL-Incident Management, Change management, Problem management
o Experience in similar positions for Application/database support is highly desired
o Problem Solving: Ability to analyze incidents and identify root causes
o Documentation: Keeping detailed records of incidents and resolutions
o Collaboration: Working effectively with cross-functional teams
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.