Job Description

Chennai, IN-TN
Position Type
Full Time


Requisition ID
12403


Level of Education
4 Year Degree or equivalent


Years of Experience
7+ to 10 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.




Replacement for Suriyan (TC2810, HCM ID 506076)

Production Support Analyst II

Responsible for managing a team of 10 members for production support 24X7 for a Remittance product. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.

Manage team along with the individual contribution on the below responsibilities.

Knowledge in AI, and implementing the AI workflows using the NCLC tools like n8n (no code / low code tools)

Identifying the automation areas in Remittance Product and work with Dev teams for automation.

ROLES & RESPONSIBILITIES:

1. Knowledge in writing the basic SQL queries and Unix Commands.

2. Processing, monitoring and validating (outputs validation) various automated jobs.

3. Troubleshooting of production issues, network and other related issues in automated software print jobs.

4. Handling Calls and creating tickets for Production & Non-Production issues and assign to respective SMEs.

5. Candidate should possess good written and oral communication skills (both Oral and mail communication).

6. Installation of software patches.

7. Should be willing to work in rotational shifts 24 X7 (Including weekends and company holidays) and manage a 10 member team.

8. Identifying the issue root causes and working with the Dev team for ticket reduction.

9. Identifying the automation areas in Remittance Product and work with Dev teams for automation.

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.