Job Description

Reporting Relationship: He will be reporting to Senior Project Manager
Role Summary: We are looking for a responsible lead who drives and helps customer to resolve issue and willing extend hours when needed
Responsibilities:Lead and manage a team of production support engineers, providing technical guidance and ensuring efficient resolution of incidents.Develop and implement effective incident management processes, utilizing tools and frameworks to track and prioritize issues.Conduct root cause analysis to identify and address the underlying causes of production problems.Collaborate with development teams to identify and implement solutions to production issues.Proactively monitor system performance and implement preventative measures to minimize downtime and ensure system stability.Develop and maintain comprehensive documentation for production systems and procedures.Manage escalation processes, communicating effectively with stakeholders during critical events.Foster a positive and collaborative team environment, encouraging knowledge sharing and professional development.Analyze production data and metrics to identify opportunities for improvement and drive continuous optimization.Stay up-to-date on the latest technologies and industry trends in production support.Prerequisites:Minimum 4 to 7 years of experience in production support, preferably in a fast-paced, high-pressure environment.Proven track record of successfully resolving complex production issues.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.Experience leading and motivating a team.Demonstrated ability to work independently and as part of a team.Proficient Node, React, AWS and NoSQLProficiency in incident management methodologies and tools.Understanding of DevOps principles and practices is a plus.Experience working with cloud-based platforms is a plus.Base Location: Bangalore , but flexible to travelSpecialization DescriptionResponsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users\xc3\xaf\xc2\xbf\xc2\xbd problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.Level DescriptionExperienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. Works to achieve operational targets within the job area with a direct impact on function / sub-function results. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India\'s digitization journey continually for the past 70 years.NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.Specialties:IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.-

NEC Corporation