Job Description

Summary role description: Company description: Our client is one of India\'s biggest Insurance broking companies and they excel in providing innovative, cost-effective, customised solutions, based on understanding the customers\' insurance needs and risk profile, through multiple channels, including online. Their value-driven offerings encompass the entire lifecycle, right from risk profiling to claims administration for customers, for close to 2 decades. They are a Total Insurance Risk Solutions provider, playing an integral role in the Risk Management portfolio of their customers, offering solutions and services covering direct insurance broking in Life and Non-Life businesses and composite broking for Reinsurance, for both commercial and retail segments. They are a joint venture of one of India\'s biggest business conglomerates with a massive footprint in the Insurance and FS space and one of the biggest Insurance providers of the globe. Role details: Title / Designation: Production Support Head Position: Senior Manager Reporting Manager: Head of IT Location: Mumbai Role & responsibilities: Manage production team to take care of day-to-day IT operations and support of business critical and other applications, ensuring uptime SLA, application monitoring and production issue TAT, coordinating with Application team. Ensure proper handover of applications once they move from development to production environment and train production resources (including creation of FAQ, Escalation matrix and other policy documents for production support) Provide regular updates to senior management on production tickets, SLA status Assess, budget for, procure and manage computing infrastructure requirements Lead DR/BCP, including drills for critical applications Optimize the total cost of IT infrastructure and operations, including through automation of processes Ensure GRC (governance, risk, and compliance) adherence Handle internal and external audit and implementing required mitigation Lead the Support team Candidate requirements: 12+ years of experience into IT Operations and Application Support in the BFSI Industry preferably from Insurance domain Should have knowledge of best practices and of using ITSM tools and IT security Experience in managing tech teams Experience in optimizing the total cost of IT infrastructure and operations, including through automation of processes Must have experience in vendor management Selection process: 2 technical interviews HR discussion Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

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