Job Description

Application Support Engineer:

We are looking for a highly skilled

Application Support Engineer

with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.

Key Responsibilities

1. Technical Investigation & Troubleshooting

Investigate backend application logs, database records, API calls, and system configurations to diagnose issues. Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions. Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.

2. Monitoring & Reliability

Monitor application, server, and service performance using Zabbix and Grafana. Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action. Ensure daily database backups and ClickHouse replication tasks complete successfully. Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.

3. Deployment & Environment Management

Execute application deployments in UAT and SIT environments. Support release cycles and troubleshoot deployment failures. Create and manage cron jobs, bash scripts, and logrotate configurations.

4. Automation & Tooling

Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks. Recommend improvements to logging, monitoring, and diagnostics systems.

5. Cloud Environment Setup

Provision and configure cloud environments for application, middleware, and tool installations. Configure web and application servers for production-like readiness.

6. Change Management

Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments. Ensure all changes follow internal deployment and governance procedures.

7. Middleware, Web & Database Support

Work with a wide range of middleware and web tools, including:

Web Layer:

Nginx

Middleware:

Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye

Database:

PostgreSQL administration, ClickHouse replication monitoring

8. Cross-Functional Collaboration

Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps. Present technical findings clearly to technical and non-technical stakeholders.
Job Type: Full-time

Pay: ₹8,388.49 - ₹25,525.92 per month

Benefits:

Paid time off Provident Fund
Work Location: In person