Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Production Support Engineer

What does an outstanding Production Support Engineer do at Fiserv?

• L2 Application Production Support for Web-based Java applications (CRM, OMS).
• Daily sanity of Applications through CRM via Different types of Client/Merchant/Terminal creation, initiating service request, Case creation, Mail/SMS notifications.
• Daily sanity/Health check/Monitoring for high availability of Java/C/Pro*C/C++ Applications hosted on WebLogic/Linux servers, reviewing system and application logs, verifying completion of Control-Manage scheduled jobs, Requeue & dequeue of JMS queues by correcting xml\xe2\x80\x99s to ensure that all customer requests and orders are processed without errors.
• Deployment/Shutdown/Restart of WebLogic\xe2\x80\x99s and perform all Post Deployment/Migrations Validations and testing Defect/Releases.
• Perform all Post Deployment Validations and Testing defect releases through CRM, participate and actively contribute to the triage for issues faced after post deployment, managing the recovery activities after issue/outage and communication of all Major IT incidents, communicate and assist development teams in critical production fixes, supporting UAT (User Acceptance Testing) testing & work with testing team.

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What you will do:

• Monitoring the Scheduling jobs. Scheduling the jobs by using Crontab command. Also, nightly batch processing and interfaces. Run the jobs manually if failed due to issues like space on server or access permissions.
• Performing daily system Monitoring for high availability of Java/C/Pro*C/C++ Applications hosted on WebLogic/Linux servers.
• Performing Root cause analysis (RCA) for high impact/priority issues.
• Maintaining existing application and providing 24/7 support to the application.
• We need to resolve the issue based on SLA.
• Forwarding the issues to L3 team if any bug is occurred. (If any changes or more analysis required).
• Interacting with onsite calls or Dev team for better understanding the issue.
• Report generation (Daily, weekly, and monthly) as per client requirement.
• I am responsible for providing support in L1/L2 Level depending on the priority of the issue to meet Client\xe2\x80\x99s SLA.
• Daily, Weekly and Monthly report preparation as requested by clients/Business.
• Collating data in Excel sheet and sharing with Operation/Dev/Business team.
• Creating Dashboard for weekly call review.
• Pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance, identify risks and issues related to all the Application, find Root-cause analysis (RCA) of issues by examining relevant log files stored on WebLogic\xe2\x80\x99s and recreate & validate issue by reproducing on Prod Env.

What you will need to have:

• Bachelor\xe2\x80\x99s degree required; relevant, equivalent work experience may be substituted for degree requirement.
• 3-5 years of experience monitoring/troubleshooting batch applications in Java, C, Pro*C, SQL, PL/SQL applications on Unix/Linux/Solaris platform.
• Collaboration platforms such as JIRA, ServiceNow, Version One
• Strong technical experience with Unix/Linux.
• Hands-on knowledge of Oracle, and using SQL*PLUS
• Experience with shell scripting, Unix Commands like Sed, and AWK

What would be nice/great to have:

• Good to have experience on platform migration (Solaris to Linux)
• Basic understanding of Java, Angular. (Preferably ready to work on simple dev task)
• Experience of development using GIT Repo
• Experience with cloud applications
• Must have SDLC knowledge.
• Preferred domain experience in Cards, payments, Terminal, bank switch and financial services industry
• Agile development environment
• Continuous Integration / Continuous Delivery \xe2\x80\x93 Jenkins/ADO deployments and pipelines

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Fiserv