Job Description

Job description
Some careers shine brighter than others.
If youxe2x80x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
Work Location: Pune
This position is to be part of global Production Support team for Global Payment Processing (GPS). The team responsibility is to look after L1 production incidents globally. As we move towards transformation of existing production support model to xe2x80x9cProduction Engineeringxe2x80x9d which follows a xe2x80x98Follow the Sun Modelxe2x80x99, this will have a opportunity to Work and Learn from teams with mature process and tools to ensure the best in class deliverables - modelled on SITE RELIABILITY ENGINEERING.
In this role, you will:

• Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• To provide workarounds/resolutions with Active participation in crisis calls.
• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
• Participate and contribute in implementing automations/new production support concepts in the team.
• Ensuring use of best practices are followed by complying with Group Compliance Policy.
• Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
• Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance
• Primary contact point on all aspects of Problem Management and Transition within Payments services. Working with the lead service quality manager and a team of problem managers to create a focused area of excellence in post incident analysis

Requirements
To be successful in this role, you should meet the following requirements:

• Strong analytical skills/Troubleshooting/debugging C++ code, SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Ansible / JIRA.
• Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
• Understanding of Unix and Shell scripting.
• Experience in Agile/ DevOps environment and in assisting in production support.
• Good communication skills and be able to efficiently communicate in the production/crisis calls.
• Understanding of customers' needs and delivering excellent customer service.

The successful candidate will also meet the following requirements:

• Experience in Payments domain and on Global PayPlus (GPP) / ISO / Fusion would be added advantage.
• Open to working in UK/US shift, weekends and to be on-call support after office hours on need basis (Rotational)
• Ready to take up and support multiple services across production Engineering world to support them technology basis rather functional
• Embed IT Problem Management disciplines into the day to day activities of all of our service line teams, ensuring HSBC best practice is followed during post Incident analysis, action identification and tracking

Youxe2x80x99ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by xe2x80x93 HSBC Software Development India '