Guidewire is seeking a Production Support Application Engineer to own and tackle incoming customer support cases and production deployments covering the Guidewire InsuranceNow and Underwriting Management product portfolios. You will develop deep expertise in these two Guidewire products and provide triage, troubleshooting and deployment support using our knowledgebase and continuous learning to restore and maintain the affected production system. The successful candidate will be part of the Guidewire Global Support (GGS) organization that delivers 24x7 service to customers who are using our software both on-premises and in the Guidewire Cloud.
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