Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Performs technical work, often in support of professional roles Requires vocational training or the equivalent experience Performs duties according to established procedures


Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience



Completes a variety of atypical assignments, as needed



Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments



Completes work with a limited degree of supervision



Likely to act as an informal resource for colleagues with less experience



Functional Knowledge:

Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:



Has a good understanding of how the team integrates with others to achieve objectives

Leadership:



May provide informal guidance and support to more junior team members

Problem Solving:



Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact:



Impacts the quality of own work and its contribution to the team

Interpersonal Skills:



Uses communication skills to regularly exchange information
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company--and ultimately a community--that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.