Job Description

Production Support - 8+ Years - Bengaluru/Pune (Hybrid)
We are hiring an experienced Team Manager with strong expertise in Application Maintenance Support and ITIL-based processes. This role is ideal for a tech-savvy leader with a track record of driving service excellence in a 24x7 support environment.
Location: Bengaluru / Pune (Hybrid)
Experience: 8+ Years
Work Timing: Should be open to 24x7 support environment
Notice Period: Immediate to 30 days preferred
Your Future Role

• Manage end-to-end application maintenance and support for global clients
• Own SLA adherence, incident management, and operations governance
• Oversee project/resource planning and benefit tracking across production support
• Drive ITIL-based process optimization and 24x7 technical operations
• Collaborate with stakeholders to implement service improvement plans
• Deliver service level dashboards and compliance reports regularly
• Guide cross-functional integration of technical and business processes

• Strong knowledge of Application Support, Change Management, ITIL processes
• Hands-on experience in Power Apps, Power Automate, and dashboard reporting
• Understanding of contract/SLA management and vendor governance
• Excellent communication, analytical thinking, and stakeholder management
• Experience working with onshore captive clients and offshore teams
• Background in the insurance industry is a strong plus
• Ability to make quick, strategic decisions in high-pressure situations

• Be part of a global operations environment serving enterprise clients
• Opportunity to lead high-impact IT support initiatives across geographies
• Hybrid work setup with strong focus on leadership development
• Work culture focused on inclusion, collaboration, and innovation