Job Description

JOB DESCRIPTION

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.





As a Senior Product Delivery Associate in Commercial & Investment Bank Payments Technology team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Experience or equivalent expertise in Issue Management and/or Payment industry Strong presentation (oral and written) skills with ability to understand and articulate complex problems and solutions, in a concise and relevant manner to all levels (including senior management) Experience in data analytics or billing reconciliation Proficient knowledge of the product development life cycle, design, and data analytics Proficient knowledge of payment fees and issue management Experience executing operational management and change readiness activities Experience in product deployment processes

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycle

Job Responsibilities:

Ability to serve as a Senior SME within the Issues Management Team Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved Effectively communicate root cause analysis of issues to internal and external stakeholders as directed Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components Leads and ensures assigned project activities are completed within established timelines

Required Qualifications:

Batchelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands Excellent communication skills, organizational, time management skills and client facing experience Ability to work independently with minimal supervision as well as collaborate within a group Experience with incident management, production support and problem management processes Experience with Large Language Models (LLM) and experience in automation

Preferred Qualifications, Skills and Capabilities

Ability to influence and lead technical conversations with other resolver groups as directed Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management Collaborates with Application Management and Development teams to understand application functions and related downstream processing components

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